Customer Service & Administration Officer (Full-Time Permanent)
Bibra Lake WA | Food Manufacturing
Schnits Frozen Foods is a well-established, family‐owned food manufacturing business based in Bibra Lake. As we continue to grow, we are seeking an enthusiastic and customer‐focused Customer Service & Administration Officer to join our sales team.
This is a diverse and fast‐paced role that combines customer service, sales support, telesales, administration and logistics coordination. You will play an important role in maintaining strong customer relationships, supporting sales growth and ensuring customers receive exceptional service.
About the Role
As the first point of contact for customers, suppliers, visitors and staff, you will play a key role in supporting the smooth day‐to‐day operation of the business. You will assist with customer enquiries, sales support, administration, accounts processing and coordination of deliveries while providing exceptional customer service.
Key Responsibilities
Answer and direct incoming phone calls and emails.
Welcome visitors, drivers, contractors and customers to the business.
Conduct outbound customer calls and support telesales activities.
Respond to customer enquiries and provide delivery updates and supporting documentation.
Manage customer orders, delivery changes and customer service issues.
Assist with data entry, scanning, filing and maintaining records.
Support Accounts Payable and Accounts Receivable administration.
Assist with invoicing, statements, reconciliations and credit applications.
Coordinate daily delivery schedules and liaise with warehouse and logistics teams.
Manage office supplies and supplier relationships.




Provide general administration support across Sales, Finance and Operations.
Essential Requirements
Previous experience in customer service, administration or a similar office‐based role
Confidence speaking with customers over the phone and building positive customer relationships
Strong organisational skills and ability to manage competing priorities
Excellent communication and interpersonal skills
Solid computer skills including Microsoft Office
High attention to detail and accuracy
A professional, friendly and reliable approach
A strong customer service focus and positive attitude
Desirable Requirements
Experience working in manufacturing, warehousing or logistics
Exposure to accounts payable or accounts receivable processes
Experience using ERP or accounting systems
Certificate III or IV in Business Administration or similar
Why Join Schnits Frozen Foods?
Join a successful and growing WA family‐owned business
Secure full‐time permanent position
Variety and autonomy in your day‐to‐day work
Supportive and collaborative team setting
Opportunity to develop your skills across customer service, sales and operations
Convenient Bibra Lake location with on‐site parking
Reliable, long‐established WA business with a strong reputation in the food manufacturing industry
How to Apply
If you enjoy providing excellent customer service, building relationships and being an integral part of a busy team, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your suitability. Applicants must have unrestricted Australian working rights. Sponsorship is not available for this position.
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📌 Customer Service & Administration Officer (Bibra Lake) (Queensland)
🏢 Schnits Frozen Foods
📍 Queensland