About the Role
Tonon Plumbing and Gas is seeking a reliable and professional Receptionist/Administration Assistant to join our local family-owned business in Cairns.
This is a full-time position suited to either an entry-level applicant looking to develop their administration skills or an experienced candidate capable of taking on broader office responsibilities.
As the first point of contact for our customers, suppliers and field team, you will play an important role in ensuring enquiries are handled professionally and accurate information is passed to the appropriate team member
What You'll Be Doing
• Answer incoming phone calls and assist with customer enquiries
• Gather accurate customer, site and job information
• Triage incoming calls and identify urgent plumbing matters
• Raise new jobs in our job management system
• Direct urgent enquiries to the appropriate manager
• Monitor emails and forward enquiries as required
• Maintain accurate customer and job records
• Assist with filing, data entry and general office administration
• Provide general support to management, accounts and field staff
What We're Looking For
• Friendly and qualified phone manner
• Good written and verbal communication skills
• Reliable, organised and able to follow procedures
• Comfortable using computers, email and office systems




• Able to remain calm and gather clear information from customers
• Strong attention to detail and accuracy
• Previous reception, administration or service-based industry experience is beneficial but not essential
• Experience within plumbing, construction or maintenance would be highly regarded
What We Offer
• Full-time permanent position
• Monday to Friday working hours
• Entry-level remuneration from $60,000 to $70,000 plus superannuation
• Remuneration from $70,000 to $85,000 plus superannuation for the right experienced candidate
• Four weeks paid annual leave
• Paid personal/carer's leave and public holiday entitlements
• Training and ongoing support
• Genuine opportunity to develop into a broader administration or office support role
• Stable long-term position within a supportive local family-owned business
About Us
Tonon Plumbing and Gas is a trusted local plumbing, gas, roofing and mechanical services business operating throughout Cairns and surrounding areas
We pride ourselves on quality workmanship, reliable service and maintaining a supportive team environment where each employee's contribution is valued
Apply Now
Please submit your resume and a short cover letter outlining your experience, availability and why you would be suitable for the role

📌 Receptionist/Administration & Office Support (Queensland)
🏢 Tonon Plumbing and Gas
📍 Queensland