Claims Consultant | Pet Insurance | Brisbane Inner City
Are you a Qualified Vet Nurse and looking for a change of pace? If you love the medical side of the industry but are ready to "step away from the tools," this is the perfect career pivot.
The Role
Our client is a leading Australian pet insurance provider looking for a medically-minded professional to join their claims team. This isn't just an office job; it's a role where your hard-earned clinical knowledge is the star of the show. You'll trade the scrubs for a corporate setting while remaining a vital advocate for pet health.
Why this is the move for you
Reclaim your weekends
with a true Monday to Friday schedule. No more late-night emergency arrivals, no on-call, and no more working through your Saturdays.
Protect your longevity
by trading the physical strain of the clinic and the bite risks for a modern, climate-controlled office in the heart of Brisbane.
Take a professional step up
into a major Australian insurer where there are actual career pathways into senior assessing, auditing, or leadership.
The Package
includes $76,800 (including Super) plus onsite parking, extra leave days, and great staff discounts.
What you'll be doing
Instead of being on your feet all day,



you will be the "medical brain" behind the claims process. You'll be:
Deep-diving into medical histories
and reviewing SOAP notes to see the full story of a patient's care.
Using your technical knowledge
to assess complex cases involving surgeries, chronic illnesses, and pharmaceutical protocols.
Talking "Vet to Vet"
with clinics to clarify treatments and gather the clinical info you need.
Supporting pet owners
by helping them navigate their claims with the empathy and clarity they need during a stressful time.
Is this you?
You are qualified
with a Certificate IV in Veterinary Nursing
You have the clinical savvy
to know your TPLOs from your IVDDs and understand common pet illnesses and medications.
You have a knack for breaking down medical jargon
so customers feel informed and supported throughout their claim.
You have a sharp eye for detail
and actually enjoy the "detective work" of piecing together a medical history.
You're tech-confident
and happy picking up new systems and software quickly.
NB: Applicants must be Australian Citizens or Permanent Residents.
We actively encourage applications from any background.
#J-*****-Ljbffr

📌 Claims Consultant | Pet Insurance | Brisbane Inner City
🏢 Randstad
📍 Brisbane