The Mission To Seafarers: Port of Townsville – Townsville QLD

The Casual Shop Assistant is responsible for providing friendly and welcoming customer service while supporting the day-to-day operations of the shop. This role ensures customers have a positive experience and that transactions are processed accurately and efficiently. The position also contributes to maintaining a clean, organised and inviting retail workplace.

Key Responsibilities

Hospitality & Customer Service
Greet customers warmly and respectfully
Assist customers with product enquiries and purchases
Foster a welcoming, inclusive and culturally sensitive workplace

Sales & Transactions
Operate the Point of Sale (POS) system (training provided)
Process cash and EFTPOS transactions accurately
Issue receipts and follow shop procedures
Assist with end-of-shift cash reconciliation (if required)

Shop Presentation
Maintain a clean, tidy and organised shop space




Restock shelves and assist with merchandising displays
Monitor stock levels and report shortages to the Duty Manager
Follow basic Workplace Health and Safety practices

Key Attributes
Friendly, patient, and compassionate nature
Respectful of diverse cultures, backgrounds, and faiths
Honest and reliable when handling money
Comfortable engaging with people from around the world
Willingness to learn POS systems and shop procedures
Team-oriented with the ability to work independently

Category

Community Services

Commitment

Regular - more than 6 months

Type Of Work

Food Preparation & Service,Retail & Sales,

Time Required

4 hour shifts either 12.00 to 16.00 or 16.00 to 20.00 afternoon or evenings

Training

On-the-job training provided
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📌 Volunteer Shop Assistant Townsville (Australia)
🏢 The Mission To Seafarers Port of Townsville
📍 Australia