Are you a hospitality qualified with a passion for exceptional service and a background in premium dining, luxury motels, or high-end hospitality?
The Palms is one of the Murray River region's fastest-growing hospitality venues, combining a busy hotel, bar, restaurant, beer garden and motel. We're seeking an experienced, hands-on Assistant Venue Manager to join our team and elevate the guest experience across every aspect of the venue.
Reporting directly to the General Manager & Licensee, you will play a key role in the day-to-day operation of the venue, ensuring exceptional service standards, supporting our team on the floor by leading by example, and providing operational leadership when required.
About the Role
This is a hands-on hospitality position suited to someone who thrives in service, enjoys engaging with guests, and takes pride in creating memorable experiences.
Key responsibilities
Delivering exceptional guest service and hospitality
Improving our overall high standards of service across the venue
Supervising service periods and supporting the team on the floor
Opening and closing the venue
Managing guest enquiries and resolving issues with professionalism and care
Cash handling and end-of-day reconciliation
Ensuring RSA, RCG and hotel compliance standards are maintained
Assisting with venue presentation, promotions and operational standards
Supporting the General Manager in the daily operation of the hotel




Acting as venue lead in the absence of the General Manager when required
About You
We're looking for a hospitality professional who leads by example and genuinely enjoys being part of an exemplary guest experience.
Required Experience
Experience premium hospitality, hotels, clubs, or high-end venues
Exceptional customer service and communication skills
Experience working in fast-paced hospitality environments
Professional presentation and attention to detail
Available to work days, nights and weekends
Ability to work throughout busy summer and holiday periods
Highly Regarded
Experience overseeing service periods and coordinating front-of-house teams
Cellar, wine, cocktail or beverage knowledge
Previous exceptional care and/or supervisory experience
What We Offer
Competitive salary based on experience
Supportive and experienced management team
Opportunity to be part of a growing and evolving venue
A diverse role with genuine responsibility and autonomy
The chance to bring your level of premium service standards to one of the region's busiest hospitality venues
Ready to Join The Palms?
If you're passionate about hospitality, take pride in delivering outstanding guest experiences, and are looking for a role where your service expertise will be valued, we'd love to hear from you.
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📌 Assistant Venue Manager (New South Wales)
🏢 The Palms Tocumwal
📍 New South Wales