Overview
Introduction: At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
Overview: We are currently seeking Claims Consultants to join our well respected, dynamic Specialty team.
Working with the wider Long Tail team you will work with and report to the Team Leader, managing Specialty Claims whilst also engaging with various internal and external key stakeholders.
These positions will be offered on a fixed term, 12 month full-time basis with a hybrid approach of WFH and in our Sydney CBD or Parramatta office.
What You'll Do
You will add value to Gallagher Bassett across the following:
Manage a portfolio of liability and negligence claims end to end, from an Institutional Defendant perspective
Provide claim support to agencies managing Specialty claims
Interact with and provide instructions to Legal Panel Firms within the required timeframes on pre-litigated and litigated matters
Provide Agencies and other involved parties with updates in relation to litigated matters




Attend claim review meetings when required
Undertake pre-mediation preparation, assisting with strategy considerations and attending mediations as required
Interpret public liability and professional indemnity policy wordings and apply them accurately
Provide advice to insured clients on indemnity, liability, quantum, reserving and settlement
Liaise with various third-party providers including solicitors, loss adjusters and barristers
Settle claims within client service instructions, company guidelines and delegated authority
Qualifications and Experience
Deep technical expertise in general lines liability experience including liability assessment, calculation of damages and litigation
Solid relationship management skills with a minimum of 2 years of Claims experience in public liability and/or professional indemnity
Tertiary educated – legally qualified highly desirable
Ability to read documents and translate information quickly
Capability to work autonomously
Industry specific ANZIIF qualifications (desirable)
Understanding of Claims Management process, with exposure to complex and sensitive claims management for Institutional Defendants
Strong written and verbal communication
What We Can Offer
Flexible work arrangements – including WFH
Paid Parental Leave
Excellent working environment with supportive, inclusive culture
Exciting career opportunities as the company grows




Ongoing education and development through external and internal programs
Service recognition awards and employee assistance program
Wellbeing programs, health insurance discounts, and other benefits
Additional purchased leave, novated leases, and Gallagher Rewards Program
Reproductive leave and Birthday Month day off as a gift from GB
Additional Information
If this sounds interesting to you, we want to hear from you today.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Compensation And Benefits
On top of a competitive salary, outstanding teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum core benefits include:
4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include flexible and hybrid work arrangements, mental health and wellbeing support, recognition awards, peer support program, vaccinations, and access to Reward Gateway discounts.
Diversity and Inclusion
Gallagher is committed to inclusion and diversity and to equal employment opportunity.
We recognize the importance of sustainability and supporting communities.
We strive to embrace diversity in all its forms and to live The Gallagher Way.
We prohibit discrimination based on protected characteristics and provide reasonable accommodations where appropriate.
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📌 Claims Consultant - Specialty Claims (New South Wales)
🏢 Gallagher Bassett
📍 New South Wales