Atturra is seeking an experienced and motivated ServiceNow Platform Architect to join our growing ServiceNow practice.This role is ideal for a certified ServiceNow architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.You will operate as a senior technical leader, combining hands‐on delivery with architecture ownership and pre‐sales solutioning.
While this role aligns to a principal‐level capability, we are open to individuals who may have taken different paths to get there — particularly those with strong architectural thinking, curiosity, and a desire to grow.ResponsibilitiesAct as the technical design authority for ServiceNow implementations, owning end‐to‐end solution architecture including platform securityDesign scalable, secure, and maintainable solutions aligned to:ServiceNow best practices and roadmapGovernment and regulatory requirementsOwn architectural decisions across:IntegrationsCMDBSecurity and access controlsPerformance and scalabilityHands‐On DeliveryContribute directly to delivery, balancing architecture leadership with hands‐on implementationEnsure solutions are practical, implementable, and aligned to real customer outcomesEnterprise Workflow DesignHelp customers design and implement workflows that extend across both business and technology domainsMove beyond ITSM and support adoption across broader ServiceNow capabilities and enterprise use casesTranslate business challenges into platform‐enabled solutions that deliver measurable valueLead requirements and co‐design workshops with business and technical stakeholdersOperate as a trusted technical advisor to senior stakeholdersContribute to pre‐sales activities including:Technical inputs to proposals and estimatesCustomer presentations and bidsSupport the shaping of solutions that align to customer outcomes and Atturra capabilitiesQuality & Security OwnershipEnsure solutions meet defined quality standards and architectural guardrailsIdentify and mitigate technical and security risks early in the delivery lifecycleSupport the growth and maturity of the ServiceNow practice through:Development of reusable assets and architectural patternsCoaching and mentoring of consultants and developersContribute to a culture of technical excellence and continuous learningWorking ConditionsPermanent full time or contractOpen to all major locations e.g., Sydney/Canberra/Melbourne/Brisbane/PerthSuccess AttributesStrong experience working on the ServiceNow platform in an architect or lead technical roleAbility to balance architecture leadership with hands‐on deliveryExperience working in customer‐facing consulting environmentsStrong facilitation skills for requirements and co‐design workshopsArchitectural ThinkingDeep understanding of:ServiceNow platform architectureIntegrations and data modellingSecurity, performance, and scalabilityAbility to design solutions that connect workflows across enterprise systems and functionsMindset & ApproachA platform‐first thinker who sees ServiceNow as more than ITSMPassion for helping customers transform how work gets doneStrong communication skills and ability to engage diverse stakeholdersGrowth mindset with a willingness to continue developing capabilityMandatory RequirementsServiceNow Certified Technical Architect (CTA)Highly DesirableExperience with ServiceNow NowCreate methodologyExperience across one or more of:Customer Service Management (CSM)Public Sector Digital Services (PSDS)Core Business Suite (CBS)Workflow Data Fabric (WDF)Exposure to government or highly regulated environmentsEligibility & ClearanceAustralian Citizenship with an existing security clearance (e.g. Baseline or NV1) is highly desirablePermanent Residents will be consideredBenefitsEmployee benefits, recognition, and wellbeing platformCareer growth via succession planning, internal promotions, and mentorship opportunitiesOngoing investment in career development through industry and technology certifications, and study assistanceMental health support through our Employee Assistance ProgramSupport for family and caring responsibilities, including paid parental leaveEmployee referral program, with monetary incentives offeredCommitment to Diversity, Equity, and InclusionAt Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion.
We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC).
Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities.
Our goal is to ensure veterans build meaningful and impactful careers with us.
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📌 Servicenow Solution Architect (Melbourne)
🏢 Atturra
📍 Melbourne