Role Overview
As the Service Navigator – Financial Wellbeing you will be the first point of contact for people seeking support through Anglicare's Financial Wellbeing programs.
Through compassionate engagement, trauma‐informed intake and thoughtful service navigation you will help clients experiencing financial hardship access the right support at the right time.
Working within the Financial Wellbeing & Community team you will create a welcoming, person‐centred experience that builds trust, identifies individual needs and connects clients with services that strengthen their financial wellbeing and resilience.
Key Responsibilities
Deliver compassionate, trauma‐informed intake and assessment for clients experiencing financial hardship.
Conduct triage, manage waitlists and coordinate referrals.
Remain connected with clients throughout their allocation journey.
Build collaborative relationships across Financial Wellbeing teams and referral partners.
Maintain accurate client records while contributing to continuous improvement.
Qualifications and Experience
Qualifications or experience in Community Services, Social Work or customer service in a community setting.




Experience supporting clients with complex needs.
Experience conducting intake, assessment or service coordination.
Experience using CRM/client database systems.
Excellent communication and organisation skills.
Current Working With Children Check.
Current National Police Check (or willingness to obtain).
Preferred Qualifications
Experience in financial wellbeing or community services.
Knowledge of trauma‐informed and person‐centred practice.
Experience working with CALD and Aboriginal and Torres Strait Islander communities.
Current NSW Driver Licence.
Experience supporting outreach activities.
Benefits
Salary packaging to increase your take‐home pay (up to $15,900 tax‐free).
Up to $2,650 tax‐free for meals and entertainment.
Career development opportunities.
Employee Assistance Program.
Fitness Passport.
Retail discounts.
Equal Opportunity
Anglicare encourages applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds.
Application Information
Application closes August 05, ****.
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📌 Service Navigator – Financial Wellbeing (Wollongong)
🏢 Anglicare Sydney
📍 Wollongong