6 month interim position
Established Government agency

About Our Client

This organisation operates within the public sector, focusing on delivering services to the community.

Job Description
Respond to customer enquiries via phone, email, and in person.
Provide accurate information about services and processes.
Resolve customer issues promptly and professionally.
Maintain up-to-date records and documentation of customer interactions.
Assist with administrative tasks related to customer service operations.
Support the team in achieving service delivery targets.
Identify prospects to improve the customer experience.
Ensure compliance with organisational policies and procedures.

The Successful Applicant

A successful Customer Experience Officer should have:
Proven experience in a customer service role, ideally within the public sector.




Robust communication and interpersonal skills.
Ability to handle a high volume of enquiries with professionalism.
Proficiency in using customer relationship management (CRM) systems.
Attention to detail and robust organisational skills.
Problem-solving skills and a proactive approach to customer needs.
An understanding of public sector processes and services is an advantage.

What's on Offer
Hourly pay rate of $36.00 AUD + super.
Opportunity to work in the public sector and contribute to the community.
Temporary position offering flexibility and variety in daily tasks.

If you are passionate about customer service and meet the criteria, we encourage you to apply.
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📌 Customer Experience Officer City Of Canada Bay Council
🏢 Michael Page Australia
📍 City of Canada Bay Council