Working at Melba Support Services (Melba)We support people with disability to live the life they want.We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.Melba aims to create welcoming and respectful workplaces that promote inclusive and team-oriented working relationships.For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value.
Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.
Melba won the **** National Disability Award for Excellence in Service Quality.Why Join Us?
We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
Position PurposeTo support the effective coordination and administration of service vacancies across Melba by managing day‐to‐day vacancy, enquiry and intake activities under the direction of the SDA/SIL Vacancy Management Lead.The role focuses on accurate vacancy tracking, timely progression of enquiries and referrals, and coordination of onboarding activities to support efficient utilisation of services and a positive experience for individuals, families and stakeholders.The SIL Vacancy & Intake Officer operates within established processes, escalating complex, high‐risk or decision based matters to the SDA/SIL Vacancy Management Lead.Key AccountabilitiesVacancy CoordinationMaintain accurate and up‐to‐date records of service vacancies and capacity across programsCoordinate and process enquiries, referrals and expressions of interest for service vacanciesSupport the matching process by gathering, documenting and checking information relating to individual needs and service capabilityMonitor vacancy progress and proactively follow up actions to support timely movement through the intake pipelineIdentify and elevate vacancy barriers,



risks or delays to the SDA/SIL Vacancy Management LeadIntake & Onboarding SupportAct as an operational contact point for service enquiries and referrals, ensuring timely and respectful responsesSupport end‐to‐end intake and onboarding activities by coordinating documentation, communications and system updatesEnsure intake information is complete, accurate and prepared to support allocation decisions made by the SDA/SIL Vacancy Management LeadCoordinate onboarding actions with internal teams to support smooth service commencementEscalate complex intake issues, risks or suitability concerns in line with escalation protocolsStakeholder CoordinationLiaise with internal teams including Operations, Support Coordination and other service stakeholders to progress vacancy and intake mattersCoordinate information flow between stakeholders to support timely onboarding and service accessPrepare updates, summaries and supporting information for review by the SDA/SIL Vacancy Management LeadEscalate sensitive, complex or high‐risk matters requiring leadership interventionData & ReportingMaintain accurate records of service vacancy status, enquiries, referrals, placements and pipeline activitySupport routine reporting on vacancy levels, intake progress and service utilisationEnsure data integrity and timely updates across systems and tracking toolsIdentify data gaps, inconsistencies or system issues and elevate for resolutionProcess & Continuous ImprovementApply agreed vacancy and intake processes consistently in day‐to‐day operationsIdentify process issues, delays or inefficiencies and provide feedback to the SDA/SIL Vacancy Management LeadSupport implementation of updated processes,



tools and templates as directedContribute operational insights to support continuous improvement initiativesFront-of-House SupportSupport front‐of‐house and entry‐point teams to capture accurate and consistent enquiry informationAssist with triage and prioritisation of enquiries under established guidelinesProvide timely follow‐up communications with individuals, families and stakeholders as directedRepresent Melba professionally in all vacancy related interactionsKey Selection CriteriaExperience in disability services, accommodation, administration or coordination rolesStrong organisational and time management skillsAbility to manage multiple tasks and competing prioritiesStrong communication and stakeholder engagement skillsAbility to work collaboratively and escalating issues appropriatelyUnderstanding of NDIS, participant needs and SIL environments (desirable)RequirementsA current NDIS Worker Screening Check and Working with Children Check (or willingness to obtain)Strong computer skills and ability to maintain accurate documentationAbility to manage sensitive information with professionalismCommitment to OHS&W; policies, procedures and mandatory training requirementsOccupation Health Safety and Wellbeing (OHS&W;)Take reasonable care for their health, safety, and wellbeing and that of othersFollow OHS&W; policies and proceduresReport hazards, near misses and incidentsContribute to a positive safety cultureInclusion at MelbaMelba Support Services recognises the contribution that a diverse workforce makes to continuousimprovement and service delivery and is an Equal Opportunity Employer.
Melba Support Services valuesdiversity and encourages applications from Aboriginal and Torres Strait Islanders.
People with disabilitiesand from culturally and linguistically diverse backgrounds are also encouraged to apply.
Melba SupportServices is committed to making reasonable adjustments to the recruitment process and day-to-day work.As a provider of supports and services to children, Melba is committed to ensuring that every child feels safeand respected.
All Melba staff and volunteers have a responsibility to make sure that children's wellbeingand safety comes first, that they are supported to achieve their potential, respected, and protected fromabuse and neglect.
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📌 Engagement And Intake Officer (Victoria)
🏢 Melba Support Services
📍 Victoria