Design & Build Recruitment – Caringbah NSWOur client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services.
With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.About the role:An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.This role is ideal for someone who thrives in a fast-paced setting and enjoys managing multiple priorities.
You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.Key ResponsibilitiesManage end-to-end coordination of facilities maintenance work ordersAllocate jobs to trades and service delivery partnersEnsure all service requests meet client expectations and KPIsHandle incoming calls and emails in a timely and professional mannerBuild and maintain strong relationships with contractors and internal techniciansCoordinate urgent and priority maintenance requestsMaintain accurate records within internal systemsDeliver exceptional customer service at all timesAdhere to safety procedures and escalation protocolsOur client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services.
With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.This organisation offers a dynamic and supportive environment,



making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.About the role:An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities.
You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.Key ResponsibilitiesManage end-to-end coordination of facilities maintenance work ordersAllocate jobs to trades and service delivery partnersEnsure all service requests meet client expectations and KPIsHandle incoming calls and emails in a timely and professional mannerBuild and maintain strong relationships with contractors and internal techniciansCoordinate urgent and priority maintenance requestsMaintain accurate records within internal systemsDeliver exceptional customer service at all timesAdhere to safety procedures and escalation protocolsTo be successful in this role, you should possess:Proven ability to work in a fast-paced, high-volume environmentStrong communication skills (verbal and written)Excellent customer service focusStrong problem-solving ability and attention to detailConfident and professional phone mannerAbility to build and maintain stakeholder relationshipsEffective time management and organisational skillsProficiency in Microsoft Office (Outlook, Excel, etc.)>Understanding of KPIs and service delivery expectationsExperience with contact centre platforms or job management systems (desirable)What's in it for you:Stunning offices in the Shire beaches, onsite parking and close to transportProactive, fun, and professional work environmentUp to $90K+SUPER is on offerCompetitive salary package with regular reviewsLong-term career development and progression opportunitiesOngoing training, mentoring, and professional developmentEmployee benefits including wellbeing initiatives and leave entitlementsFlexible and family-friendly workplace policiesFor any questions relating to this role or other opportunities with D&B; and our clients please contact Rebecca Rollison at ******
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📌 Service Coordinator | Facilities & Building Maintenance (New South Wales)
🏢 Design And Build Recruitment
📍 New South Wales