Overview

This position is accountable for providing technical support to internal customers, supporting day-to-day operations of the Service Desk functions and incident management processes consistent with Service Level Agreements.This role provides accurate diagnosis, recording, prioritising and assigning incidents in order to provide the best possible outcome for the customer.The role is also responsible for managing the diagnosis of potential issues and scheduling preventative maintenance to ensure continuity of service from Chisholm’s information technology and audio-visual (AV) assets.The incumbent is a key and active participant in the Information and Technology Services (ITS) business area and provides specialist skills in the areas of customer service, problem identification and response, and incident management across all Chisholm corporate systems and environments for the IT Service Desk Team.

Qualifications

Essential
Degree or relevant post graduate qualifications in information systems, information technology, computing or business or an equivalent combination of relevant skills and experience.

Desirable
Information Technology Infrastructure (ITIL) foundation Certification

Skills and Experience

Essential




Experience in a range of technical problem analysis, change and incident management techniques and processes for a range of hardware, software and enterprise systems
Demonstrated capability to meet delivery targets within a commercial setting with valuable time management and prioritisation skills
Understanding of the operation of various devices including smartphones and tablets
Understanding of Wide and Local Area Networks (WAN/LAN) architecture
Understanding of desktop phone systems and VOIP phone setup, preferably CISCOA valuable understanding of information technologyas it applies to modernaudio-visual, video conferencing and control systems
Excellent written and oral communication skills used in delivering high levels of customer service

Desirable
A good understanding of Microsoft enterprise systems
Knowledge of CISCO products
Experience within a complex or educational environment

Other requirements
Current valid Employee Working With Children Check
Certified copy of unrestricted rights to work in Australia
LHS # - Vaibhav Singh
J-18808-Ljbffr

📌 Service Desk Analyst Level 1 Melbourne
🏢 Rashi Joshi
📍 Melbourne