Manage customer enquiries and provide accurate quotationsSupport the sales team through lead qualification and opportunity generationBuild and maintain strong customer relationshipsDeliver outstanding customer service at every touchpointOrder ManagementReview customer orders for accuracy and complianceProcess orders through various platforms including EDI, eCommerce and manual channelsVerify order information and provide customer confirmationsProactively monitor deliveries and communicate updates to customersRespond to customer order-related enquiriesManage customer complaints and coordinate resolutions with internal teamsProcess returns, credits, repairs, and replacement requestsSupport customer satisfaction initiatives and follow-up activitiesDigital TransformationPromote digital ordering platforms and self-service toolsSupport customers in adopting online sales and ordering solutionsContribute to continuous improvement initiatives and process efficienciesSales & Customer SupportManage customer enquiries and provide accurate quotationsSupport the sales team through lead qualification and opportunity generationBuild and maintain strong customer relationshipsDeliver outstanding customer service at every touchpointOrder ManagementReview customer orders for accuracy and complianceProcess orders through various platforms including EDI, eCommerce and manual channelsVerify order information and provide customer confirmationsProactively monitor deliveries and communicate updates to customersAfter-Sales ServiceRespond to customer order-related enquiriesManage customer complaints and coordinate resolutions with internal teamsProcess returns, credits, repairs,



and replacement requestsSupport customer satisfaction initiatives and follow-up activitiesDigital TransformationPromote digital ordering platforms and self-service toolsSupport customers in adopting online sales and ordering solutionsContribute to continuous improvement initiatives and process efficienciesAre you a customer-focused skilled with experience in customer service?
Do you have manufacturing or distribution experience?
About YouTo be successful in this position, you will bring:Minimum 3 years' experience in customer service, internal sales, sales support, or order managementPrevious experience within manufacturing, industrial, engineering, electronics, or distribution environmentsStrong communication and relationship-building skillsExcellent attention to detail and organisational skillsAbility to manage multiple priorities in a fast-paced environmentA proactive and customer-centric approachStrong Microsoft Office skillsExperience with ERP systems and SAP (ideally S3/S4 Hana)Knowledge of electrical, electronic, or industrial connector products is advantageous but not essentialOur client is a globally recognised leader in industrial connectivity solutions, supporting customers across a wide range of industries as they embrace digital transformation, automation, IoT, and advanced technologies.
Due to continued growth, they are seeking a proactive and detail-oriented Customer Service & Sales support specialist to join their Australian team.What's on Offer?
Join a globally respected industry leaderCollaborative and supportive team environmentExposure to innovative technologies and digital transformation initiativesCareer development opportunities within an international organisationStable and growing business with a strong reputation in the marketCompetitive salary package
#J-*****-Ljbffr

📌 Customer Service Executive (Victoria)
🏢 Michael Page
📍 Victoria