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Medical Administration Officer - Radiation Therapy
Date: 4 Aug ****
Medical Administration Officer – Moorabbin Campus
Permanent Full-Time | 76 Hours per Fortnight
Classification: HS2
Salary Range: Full time $69,438– $76,764 + super and salary packaging
At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground.
Everything we do is underpinned by our core values, Excellence, Compassion and Innovation.
Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.
About the Role
Located within the Monash Cancer Centre in Bentleigh East, our Moorabbin campus is seeking a motivated and energetic Medical Administration Officer to join our dedicated team.
If you thrive in a busy medical practice and have experience with electronic medical records, this could be the perfect opportunity for you.
Key Responsibilities & Requirements
Previous experience in a fast-paced medical environment is essential.
Familiarity with EPIC Electronic Medical Records and Mosaiq is highly desirable.
Exceptional teamwork, time management, and the ability to manage competing priorities professionally and efficiently.
Commitment to delivering outstanding service to both patients and healthcare professionals.
Working Hours
Full-time position - 8.44 hours per day, working a 9-day fortnight.
Shifts may vary between 7:30am and 6:30pm.
Rostered Saturday morning overtime may occasionally be required.
Our benefits
We offer a range of perks which support our people both personally and professionally, including:
Up to $11,660 in salary packaging to increase your take home pay
Discounted health insurance and eye care
A comprehensive health and wellbeing program
Pathways for professional development and new career opportunities
Five weeks annual leave, 17.5% leave loading, purchased leave options
Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community.
We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.
We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.
We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.
Contact
Hiring Manager: Kristie Kakavoules
Phone:
Email:
Applications Close: 11:59pm Tuesday 18 August ****
Position Summary
The Medical Administration Officer (MAO) is an integral member of the multi-disciplinary team at Peter Mac, providing first line contact for patients, carers and referrers.
The MAO is responsible for enabling patient access to our services.
This includes patient registration, referral/appointment management, access and support service bookings, appointment instruction clarification and resolution of questions about how to organise, and make changes to, appointments.
MAOs also work closely with clinical specialists to ensure that urgent patients are identified and prioritised, ensuring rapid access to registration, appointments and clinical care.
The MAO supports communication between patients and their clinical care team.
They are expert in supporting patient flow through the cancer care system,



playing an important role in facilitating timely patient access.
This also includes providing patients with information on inter-hospital medical information disclosure and facilitating initial consultation billing for non-Medicare eligible patients.
MAOs ensure that diagnostic, treatment and clinic review appointments are appropriately timed, sequenced and coordinated.
Where clinically appropriate, MAOs ensure that multiple appointments are booked on the same day and or/ face to face consultation are replaced with video/telehealth consultations, to reduce the patients' travel burden.
The MAO works closely with clinicians regarding daily work priorities, including effective appointment management to ensure clinical services run smoothly.
In addition, the MAOs utilise Peter Mac's and, where applicable, partner service providers clinical systems to provide administrative support for all clinic attendances, ensuring all required patient diagnostic and pre- treatment assessment data is sourced, prepared and available.
MAOs are also responsible for patient and billing data accuracy and timely correction of errors to support hospital requirements.
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement *********
Classification or Salary Range
HS2
Immunisation Category B
Key Relationships
Internal
Campus Management team
Radiation Oncology, Nursing, Allied Health and administrative staff at the campus.
Patient services administration and clinical teams at all Peter Mac campuses
Billing and patient data reporting teams
External
Patients and Carer's
Referring medical officers and services
Access and support service providers (includes, but not limited to, Red Cross and Ambulance transport, interpreter services)
Clinical and administrative staff from partner hospitals where appropriate
Skills
Strong customer service skills, able to communicate effectively and respectfully with patients and staff
Demonstrated skills in the use of IT systems, preferably in a health care setting
Competent in use of the Microsoft Office Suite
Experience working in a team environment where team cohesion and delegating of tasks is a coordinated approach and tasks are prioritized according to level of urgency.
Experience developing and implementing standard operating procedures (SOP)
Experience participating in quality improvement projects
Experience using patient administration systems and electronic medical records, in particular iPM, Epic (or similar electronic medical record) and Mosaiq
Have or working towards a relevant Certificate/Diploma in accordance with the Australian Quality Training Framework or several years' work experience in an administration setting, preferably within a healthcare setting
Key Accountabilities
Key Accountabilities Demonstrated by / Key Performance Indicators
1.
(a) Work as part of a small team
AND/OR
(b) Provide technical or professional portfolio leadership and expertise
1.
(a) Work as part of a small team
AND/OR
(b) Provide technical or professional portfolio leadership and expertise
Work closely within a campus administration team to prioritize daily activities and provide administration support to patients and clinical teams.
Engage in staff training and development to maintain robust skills sets within the team.




Perform annual performance development in line with current People & Change policy
Ensure completion of all mandatory training requirements and comply with organisational policies and procedures under which they operate
Engage with the broader Peter Mac community and its strategy through team meetings and regular communications
Support line management with the development and maintenance of administrative SOPs ( standard operating procedures) relevant to area of expertise
Participate in ongoing training relating to Electronic Medical Record (EMR), current system upgrades and implementation as required
Complete required training and utilise partner service provider medical software, where required, to enable timely and efficient clinical service to Peter Mac patients
Provide cover for other Patient Administration Coordinators
Key Accountabilities (contd.)
Provide exceptional customer service to patients, carers and staff within the campus
Obtain required information from patients, carers and staff in an efficient and courteous manner
Respond to patient and/or staff queries in a timely and respectful manner
Ensure phone and email enquiries are triaged to the correct destination
All patients receive correct appointments, including notification of cancellations and are informed of delays in service delivery as appropriate.
All required information is available for clinic consultations.
Any additional requests to support clinical activity are actioned efficiently and effectively.
Key Accountabilities (Contd..)
Engage in team performance: - Liaise with direct line manager to trouble-shoot any technical issues experienced by the work group in a timely manner to ensure quality is maintained
Manage patient records in accordance with hospital policy and Data Accountability Framework to maintain data integrity at all times
Ensure that the performance of the team meets the standards required by the organisation through a regular system of auditing performance
Assess situations or information, clearly and accurately communicate information and make recommendations to line management
Identify opportunities for process improvement and lead the team to implement appropriate solutions with support from the line manager
Key Accountabilities (Contd.)
Support the work of the team and department: - Work cooperatively as part of the team and assist in covering areas to supporting operating needs, where directed by line manager
Ensure senior departmental staff receive adequate administrative support with rostering, meeting agendas and minutes, room bookings and database management.
Ensure all requests from external providers are collated and provided to the appropriate areas for follow up and management
Other tasks as directed by your team leader or manager
Key Accountabilities (Contd.)
Provide reports to line manager as requested and maintain key relationships: - Provide routine and/or ad-hoc reports as requested by the line manager
Maintain relationships with external providers contracted to support Peter Mac patients
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
Peter Mac offer a range of benefits which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria.
We recognise their strength and resilience and pay our respects to their Elders past and present.
#J-*****-Ljbffr

📌 Medical Administration Officer - Radiation Therapy (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne