Your new company Join a well-established and reputable organisation within the industrial sector, located in Norwest. This company prides itself on its cooperative culture, solid internal relationships, and commitment to delivering an exceptional customer experience.

Your new role

As a Customer Experience Officer, you will play a critical role in supporting the sales and warehouse teams while ensuring a seamless end-to-end experience for customers.
Managing customer enquiries via email and phone
Processing customer orders accurately and efficiently
Monitoring and checking stock levels to support order fulfilment
Liaising closely with the warehouse team to coordinate dispatch and availability
Supporting the sales team with order updates and customer requests
Building and maintaining strong relationships with customers through transparent and proactive communication





What you’ll need to succeed
Previous experience in customer service, customer experience, or order processing
Strong attention to detail and organisational skills
Excellent communication skills, both written and verbal
A proactive, team-focused approach
Ability to multitask and work effectively in a fast-paced environment

6 Month temporary with view to go permanent

What you’ll get in return
Convenient Norwest location with free on-site parking
Supportive and collaborative team workplace
Opportunity to work with a respected and growing organisation
Ongoing opportunity with potential for long-term progression
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📌 Customer Service Officer The Hills Shire
🏢 Rashi Joshi
📍 The Hills Shire