We are JOY, an independent full-service agency filled with talented people that deliver across Brand Strategy, Media, Creative and Production.
We fundamentally believe in the principle of 'better together', we work as a team to tackle each brief and provide the best integrated solutions for our client's needs.We are a values-driven organisation.
Care, Substance, Creativity and Enterprise is what we value.
This is what underpins our high client and staff retention history.We are looking for an Account Manager in our media team to work on a portfolio of clients in sport and health/wellness.
This is an integrated client portfolio at JOY, so you will work closely with our creative and content teams.
We're looking for someone who enjoys and is an expert in collaboration, or someone who is eager to deepen their expertise and understanding of holistic marketing.You will be reporting into an Account Director and supported by an Executive.We are looking for someone who has:3-4 years industry experienceA strong foundation in media fundamentals.
What works, how it works best and why.Experience in cultivating great relationships with media partners and clients to deliver exceptional service and media implementation planning work.Holistic channel experience - you will have worked / had exposure across all channels and understand a full got-to-market solution.
Strength in digital is keyFinance and admin excellence - you'll appreciate that this detail is important for clients and to operate our business effectively, and therefore have a solid attention to detail and understanding of client financial management.Natural interest and understanding of people, behaviours,



decision making etc.You will talk to your audience target to understand their real drivers and apply to your work.Experience in using a range of media/communications tools (e.g. Roy Morgan)The ability to create and strongly deliver a well structured, persuasive and interesting presentationWhat makes a great Account Manager at JOYYou're a collaborator.
You love working with others, building on ideas and ensuring every part of the puzzle works together seamlessly.You find a way.
You have a problem-solving way of being.You have a curious mind.
You naturally seek to understand and have an investigative nature.You're pragmatic.
You hate 'fluff', you focus on what matters and take smart action.You get your client's businesses.
You are a trusted advisor and focus on growth.You form robust relationships.
With clients, media, your JOY team, because you know how important they are.Substance is your middle name.
You always provide rationale.You're left and right brained.
You'll love both analytical and creative thinking, but of course you'll probably lean towards one.You're agile.
You can think on your feet and move quickly to adjust to new information.You'll have a strong POV.
You will love sharing it.You care.
You'll treat your client's business like it is your own.You have vision.
You think about the future, and what opportunities are on the horizon.The Nuts and Bolts Job DescriptionKey Tasks:The Account Manager is a central point of contact for clients and a key driver of integrated,



cross-channel communication recommendations across paid, owned, and earned media.
Sitting within the Client Planning team and reporting to the Account Director, this role is responsible for maintaining strong client relationships, delivering high-quality media planning outputs, and ensuring all work is grounded in transparent client priorities.
The Account Manager plays a critical role in connecting the right internal expertise to consistently elevate the quality and impact of JOY's work.Develop and maintain deep knowledge of each client's business, including market share, purchase barriers, key competitors, and growth drivers, to inform planning and strategic recommendations.Educating the team and clients about the latest developments in media.Generating reporting (competitive, performance tracking, budget reporting, contract management, marketplace trends).
Ensure reporting is actionable and insightful, and that they report on set strategy/objectives.Manage the project timeline and workload for each campaign.Directly responsible for financial management of client's campaigns – invoicing, reporting, approvals.Guide and develop junior staff members in your team, sharing your knowledge, mentoring, and overall fostering a collaborative team environment.Administrative and financial management and accountability.SkillsTechnicalThorough understanding of each media channelUnderstanding of agency media systems eg BMD, AQX, ETAM, Radio Advisor, Asteroid, planning toolsHigh literacy in MS - Excel, Word, PowerPointGeneralExcellence in project managementProblem solving & critical thinkingEnthusiastic & inspiring team memberExcellent written and verbal presentation skills
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📌 Media Account Manager (New South Wales)
🏢 Joy
📍 New South Wales