About the companyJoin a dynamic and rapidly growing organisation representing multiple major equipment brands across Australia.
Supplying sign, digital and display equipment and solutions, they pride themselves on delivering exceptional products and services, with a strong commitment to innovation, customer satisfaction, and industry leadership.About the roleA need has arisen for an experienced Customer Service Team Leader to take join their small but happy team based in the western suburbs of Melbourne.
In this agile, challenging and "hands on" role you will be responsible for:Managing a small but happy and experienced teamServing customers over the counterAnswering incoming enquiries regarding stock availability,



deliveries and pricingProviding quotes to customers via phone or emailMaking a couple of outbound calls a day to existing customers to ensure their needs are being metInputting sales ordersCoordinating with warehouse staff to ensure customer delivery expectations are metAnalysis of stock availability using system reports.Maintenance of customer information regarding orders held in the systemSkills & experienceAs the ideal candidate and to make the transition as smooth as possible, you will possess the following key attributes:Previous customer service team leadership experience ideally within the signwriting, print, labels or closely related industryBe a team player that is willing to roll up their sleeves and get involved in the day to day running of the businessAn ability to coach, mentor and develop peopleExcellent communication, time management and customer service skillsAbove average computer literacy with excellent attention to detailReliable and honest and is someone that can own their mistakesBenefitsAside from an attractive remuneration package commensurate with your experience, benefits include being surrounded by a fun, inclusive team with extensive knowledge and the opportunity to further develop your career with this genuine industry leader.
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📌 Customer Service Team Leader (Victoria)
🏢 Morgan Consulting
📍 Victoria