Potentia Leisure is looking for an experienced and professional Venue Manager to join our vibrant team at The Hills of Rivermakers.
The Venue Manager is responsible for overseeing, organizing, and coordinating the overall operations of the venue, ensuring exceptional service delivery and customer satisfaction.
Bring your expertise to oversee and evaluate our high end rooftop venue's luxurious experience by leading a dedicated team while ensuring top‐notch service and exceptional guest satisfaction.
If you are passionate about delivering excellence in hospitality and thrive in a dynamic workplace, we'd love to have you on board as part of our exciting journey.Main Duties and ResponsibilitiesManaging staff arrivals and departures, overseeing opening and closing procedures of the venueActing as a concierge for guests, ensuring they are greeted and seated promptly, managing reservationsCollaborating with culinary staff to plan daily menus and fulfill customer requirementsTracking and managing stock levels, ordering supplies as needed in coordination with kitchen staffHandling financial transactions, including opening and closing cash registersMaintaining cleanliness and hygiene standards throughout the venue, including equipment and furniture upkeepLeading menu planning and pricing discussions in conjunction with culinary team and managementParticipating in staff selection processes, conducting interviews,



and providing on‐the‐job trainingEnsuring exceptional customer service, addressing feedback and resolving issues promptlyOverseeing day‐to‐day operations, resolving any challenges, and escalating issues to management when necessaryManaging and coordinating special events hosted at the venueConducting staff meetings and fostering a positive working environmentEnsuring compliance with Occupational Health & Safety (OH&S;) policies and health regulationsRegularly inspecting dining facilities to ensure compliance with health standards and maintaining functionalityAssisting staff with order taking and other tasks as neededMaintaining effective communication and fostering strong working relationships with managementYour Skills and attributes:A level of skill commensurate with a degree, advanced diploma or diploma, plus 2 years of relevant experience, or alternatively, at least 3 years of relevant work experience as a Venue Manager in the hospitality industry in lieu of any formal qualification(s)Exceptional multitasking abilities and the capacity to thrive in a fast‐paced environmentExcellent communication skills, both verbal and writtenDemonstrated experience in managing staff within a busy hospitality venueStrong leadership skills and the ability to motivate and support a team
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📌 Venue Managers / Am'S (Brisbane)
🏢 Icatha HS
📍 Brisbane