This position is part of the HomeMade team.
An exciting opportunity exists to join our team as a Payments and Claims Specialist.
In this role you will work with our direct customer service teams (Support Partner, Customer Support, Collections, Service Providers and Coordination) and be responsible for accurately completing high volume data processing, updating customer profiles in key systems and providing quality customer and service provider support.
Key Responsibilities
Set up service providers (suppliers) and customers for payments.
Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels.
Perform regular processing of customer Home Care Package administration in internal and external systems.
Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures.
Respond accurately within defined service level to enquiries from service providers and customers related to payments, billing and statements in a timely manner.
Manage customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions.
Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date.
Timely completion of tasks to ensure customers are onboarded and exited from HomeMade in line with processes and procedures.




Collaborate with customer‐facing teams to address customers and service provider concerns, escalating complex issues as needed, and ensuring prompt resolution.
Perform regular electronic upload of customer documentation to various systems.
Provide flexible operations support as required, including responding to customer emails and calls.
Adhere to all HomeMade processes and procedures.
Your Skills and Expertise
Experience in accounts administration or finance operations, with high‐volume processing and strong attention to detail.
Solid understanding of payments, invoicing, reconciliations, and data accuracy.
Confidence working across multiple systems (CRM, accounting, or ERP platforms).
Strong problem‐solving and analytical skills to identify and resolve discrepancies.
Clear, professional written and verbal communication with customers and service providers.
Strong organisation, time management, and ability to meet service levels.
A team-oriented approach and commitment to continuous improvement.
Experience in aged care, home care, or community services (desirable).
We are One
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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📌 Payments And Claims Specialist (Melbourne)
🏢 Mable
📍 Melbourne