Client Service and Administration Officer
Contract Type
Contract
Reference
BH-******
Public Sector & Government
Negotiable
About The Organisation
It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.
About The Role
This organisation is seeking an experienced APS4-5 Administration or Client Service professional with strong communication, organisational and problem-solving skills to join a high-performing team.
Level/Classification: APS4-5
Contract Type: Labour Hire
Contract Duration: 12 Months + 12 Months extension
Location: Canberra, ACT
Indicative Rate: $***** - $***** Per Hour + Super
Requirements
MUST have a minimum NV1 Security Clearance held prior to commencement
Ability and willingness to Undergo Police Check
Selection Criteria Response
Key Responsibilities
Act as the first point of contact for client enquiries via phone, email and face-to-face.
Provide accurate advice in line with relevant policies, procedures and service standards.
Receive, assess and process applications, ensuring information is complete and accurate.
Maintain accurate client records and update internal systems.
Liaise with internal and external stakeholders to progress and finalise administrative processes.
Support activities involving external service providers and government agencies.




Process sensitive information and external checks in accordance with security requirements.
Prepare transparent and accurate documentation for delegate review and approval.
Assist with the development and maintenance of standard operating procedures.
Contribute to process improvements, projects and operational activities.
Provide administrative support across the team and undertake other duties as directed.
Essential Skills & Experience
To be successful in this role, you will demonstrate:
Experience in client service, administration or application processing.
Strong communication, organisational and time management skills.
High attention to detail and sound problem-solving abilities.
Experience interpreting policies or procedures.
The ability to manage competing priorities in a fast-paced environment.
Strong stakeholder engagement skills and the ability to work independently and within a team.
A proactive approach to continuous improvement.
Desirable Experience
Certificate III or IV in Government (desirable but not essential).
Experience working with security clearance vetting processes.
Knowledge of the Australian Government Protective Security Policy Framework (PSPF).
Previous experience within a government or highly regulated environment.
Experience managing sensitive or confidential information.
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📌 Client Service And Administration Officer (Canberra)
🏢 Ignite Services
📍 Canberra