About Us
Join us at Cleanaway and contribute to making a sustainable future possible together.
We transform waste into resources and renewable energy.
When you think of waste as a resource, it opens a world of possibilities.
As a high‐growth, ASX‐listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste‐management company with industry‐leading HSE performance.
We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
We're looking for a motivated, people‐first Customer Service Officer to join our team in Malaga, WA.
This is your chance to be the friendly, problem‐solving voice our customers rely on to build relationships, resolve issues and make a real difference every single day.
If you love a fast‐paced environment, pride in outstanding service and want to grow your career, we want to hear from you.
What You'll Be Doing
Managing and growing customer relationships through proven strategies that drive retention, satisfaction and sales growth
Handling customer service requests through Salesforce CRM
Achieving first‐call resolution to maximise efficiency and keep customers smiling




Processing pricing queries and escalating for compliance and approval
Investigating, logging and resolving customer complaints to ensure positive outcomes
Monitoring and recording inbound and outbound call and email activity
About You
Previous experience in a customer service or sales role
Proven ability to manage complaints and resolve customer issues effectively
Strong communication and negotiation skills
Calm under pressure and able to thrive in a fast‐paced environment
Salesforce CRM experience is a bonus — not essential
Intermediate Excel skills
Why Join Cleanaway?
Attractive salary package
Career development opportunities
Great company benefits: annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts and more
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
If you require any adjustments during the recruitment process, please contact us by emailing .
Location: Malaga, WA, Australia
Work type: Permanent – Full Time
#J-*****-Ljbffr

📌 Customer Service Officer (Western Australia)
🏢 Cleanaway Waste Management
📍 Western Australia