Key Responsibilities
 Manage booking calendars across Airbnb, Stayz, and Booking.com, and direct channels.
Handle
guest enquiries, run background/screening checks to protect owners' investments.
 Responsible for all guest communications from pre-arrival to post-departure, resolving any issues
promptly to secure high ratings.
 Supervise and schedule professional room cleaning and linen changes between guest stays to
maintain hotel-style standards.
 Conduct quality control inspections of properties to verify presentation, amenities, security
arrangements, and setup is suitable and tailored for guests.
Proactively identify any maintenance
needs.
 Coordinate with external maintained contractors (electricians, plumbers, landscapers) to ensure
minimal disruptions to guest bookings.
 Maintain stock levels for guest amenities, cleaning supplies and linen inventories.
 Direct, roster and monitor the performance of housekeeping staff and local operational teams
 Ensure all staff and contactors follow work health and safety guidelines while in office.




 Ensure all properties strictly comply with local council rules, fire safety standards, and NSW
short-term rental regulations.
 Meet regularly with Director to discuss portfolio occupancy rates, guest feedback and
operational costs.
Required Skills and Experience
 Relevant formal qualifications and training certifications
 Minimum 3-5 years of practical experience in short-term rental operations, holiday letting, or
hotel front-office management.
 Confident using Property Management Software (PMS) like Guesty, Hospitable, or similar
channel managers, alongside major OTA platforms.
 Exceptional communication style.
Capable of handling difficult guest situations with empathy and
managing trades efficiently.
 A calm, proactive approach to unexpected issues (e.g., last-minute cancellations, maintenance
emergencies).
 A valid Australian Driver's License and a reliable vehicle are required to manage travel between
our regional properties.

📌 Short-Term Rental Accommodation Manager (New South Wales)
🏢 Short Term Rentals Tamworth
📍 New South Wales