About Us:We're not your typical workplace, and we're not looking for a typical IT Support Officer.
We are enthusiastic, driven and growing....
fast!
We are the ElevenX Group, a management company that supports multiple different brands of varying industries.
Our group provides high level management services through a centralised leadership team, creating unity while celebrating the uniqueness of each brand.The OpportunityWe have an incredible prospect for an experienced IT Support Officer to join the team in our offices based in Arundel, Gold Coast (full-time in office role).
In this role you'll work to monitor, troubleshoot and maintain computer systems and networks, ensuring seamless operations for our team members.
This includes setting up devices, configuring computer systems, identifying hardware & software issues,



and resolving technical challenges for our team.You will use your natural problem-solving skills to overcome challenges identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience.What You'll Be Doing:Installation and configuration of hardware and applicationsMonitoring and maintaining computer systems and networksOffer support, face to face, over the phone or online to identify and resolve issuesTroubleshoot system/network problems and diagnose and solve hardware/software faultsSupport the roll-out of new applications, security configurations and updatesManage service desk inbox, actioning tickets according to urgencyWork quickly to respond to enquiries and IT issues within determined timelinesManage other ad hoc IT & Servicedesk tasks as requiredWhat You'll Bring:Experience in a similar roleStrong communication and interpersonal skillsHighly organised with exceptional time management skillsStrong computer literacy including proficiency in Google WorkspaceWhy You'll Love It Here:A values-led culture where high performance and heart go hand in handA supportive, high-energy People and Culture teamGenuine career progression in a growing groupThe chance to make a real impact, and be trusted to do so
#J-*****-Ljbffr

📌 It Support Officer (Gold Coast)
🏢 @
📍 Gold Coast