We're looking for an enthusiastic and motivated Customer Care Consultant to join our team at our Scoresby Trade Store.
Providing an excellent customer service experience; your friendly communication manner, customer first attitude and familiarity with inventory management will be key to your success in this role.
Our ideal fit is someone interested in furthering their career within retail, who takes pride in working to a high standard and enjoys building customer relationships.
What You'll Be Doing
Deliver a warm face-to-face customer service experience
Assist customers with product selection through offering product knowledge
Identify opportunities to up-sell and cross-sell products that give the best retail experience possible
Maintain a clean, organised, and well-presented shopfloor environment
Assist with merchandising and inventory control
Safely handle and move stock in accordance with workplace safety guidelines
Our Ideal Candidate Will Have
Previous experience in retail, trade, customer service, or a similar customer-facing environment
Eager to learn with a growth mindset
Strong communication and relationship-building skills
A proactive, reliable, and team-oriented approach
A solid work ethic,



positive attitude and commitment to delivering great customer experiences
What's In It For You
Permanent role with competitive salary, incentives, and Wesfarmers share plans
Exclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brands
Free OnePass subscription
Ongoing training, development, and career progression opportunities
Guaranteed hours, annual leave, and sick leave entitlements
Team events, recognition programs, and reward initiatives
Employee Assistance Program covering wellbeing, financial, legal, and lifestyle support
Refer-a-Friend bonus of up to $2,000
Option to purchase additional annual leave
Generous paid parental leave
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing.
Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community, and people with disabilities.
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📌 Customer Care Consultant Trade Store (Victoria)
🏢 Blackwoods
📍 Victoria