At Pentair, we believe the health of our world depends on reliable access to clean water.
We deliver the most comprehensive range of smart, sustainable water solutions to homes, business and industry around the world.
Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water, reduce water consumption, and recover and reuse it.
We help ensure water is clean when returned to the workplace.
Whether it is for fitness and fun, healthier homes, better flood control, safer sky rises, more sustainable ways to farm, or safe drinking water for those who need it most, we wont stop until the world's water is managed the best way possible.We are currently seeking an experienced Technical Service Officer to provide warranty support in all facets of technical customer support through to the management and administration of enquiries to ensure customers' expectations are fulfilled.




The role is full time is based on site at our office in Dandenong South.Key ResponsibilitiesUnderstand and communicate Pentair's product warranty informationTimely data entry of service jobs into the warranty systemAssist Customers and Service Agents with phone and email queriesFollow up open warranty jobs to completionSAP warranty order ManagementMaintain updates of internal & external contact recordsRaise improvement opportunities on identified repeating issues that require corrective actionDirect service contractors, when requiredResource scheduling of field techniciansFirst level for processing Service Agent invoices ensuring charges are in line with contract rates and warranty schedulesCarry out feedback survey of customersQualification/ExperiencePrevious experience within the pool or pump industry and or / a technical aptitudeMinimum 3 years' experience in technical customer service rolePrevious experience providing a high level, over the phone customer serviceExcellent written and verbal communication skillsUnderstanding of ACCC Consumer Guarantee preferredHigh attention to detailThe ability to prioritizeExperience with SAP preferred
#J-*****-Ljbffr

📌 Technical Service Officer - Warranty (Victoria)
🏢 Pentair
📍 Victoria