Role: Field Service EngineerRequired Technical Skill Set: Desktop SupportLocation: Brisbane, QLD, AustraliaExperience: 7+ yearsMust-Have:Expertise on windows ***** administrationGood troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issuesKnowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices)Hands on Experience on MS Office upgrades / deploymentsWorking knowledge on Dell laptops/Desktops hardware issuesTroubleshooting Office issuesKnowledge in troubleshooting VPN related issuesExperience on Windows Imaging process using deployment methodExperience in Data Migration tools and O365 One driveKnowledge on one driveBasic knowledge of Network and Server Administration.Verbal and written proficiency in Native + English languageGood-to-Have:SCCM KnowledgeExperience on Office **** upgrades / DeploymentsMicrosoft windows ***** CertificationKey activities:Technicians are expected to support the Onsite/remote users in respective regions.Provide PC, VDI host (user facing) and Mobile Device Support, as outlined in the corresponding Service sections,



'PC Lifecycle Management' and 'Site Support'Provide printing Service SupportManage break-fix service (Hardware & Software)Raise user awareness of IT tips and tricksSupport the IT Navigator Service, as outlined in the corresponding Service sectionSupport remote MITSC (Mobile IT Solution Centers) Service, as outlined in the corresponding Service section.Provide business event support as requiredCoordinate the Loan of IT accessoriesProvide desktop application support when applicable.Facilitate current technology implementation (setup, training etc.)Documents, maintains, upgrades or replaces hardware and software systemsCommunicating clearly in written and verbal formAccepting and delivery of all service calls assignedCompleting all administrative tasks associated with each callResponsible for control and return of assets and inventoryOther duties may be assigned to meet business needsInstalling wires and cables as well as splice wires or cablesInspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
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📌 Field Service Engineer (Brisbane)
🏢 The HR Ally
📍 Brisbane