You'll love this role if you've always been the one who can talk to anyone and now you want to turn that into something more.Here, you'll take inbound calls from customers who've reached out to us.
You'll talk about quotes, policy updates, cancellations and general enquiries.
When it fits, you'll guide them through additional cover options confidently.
There are clear targets, but you won't be guessing your way through it.You'll complete structured paid training before taking live calls.
After that, you'll get regular coaching, call reviews and real feedback so your confidence and capability keep growing.
It's people skills with purpose, helping our customers protect what matters most.What you'll be doingA full-time role in‐office at ChermsideTake inbound calls about policy updates, quotes, cancellations, and general enquiriesFollow a clear call structure so customers understand their cover, pricing, and next stepsUpdate policy details accurately across multiple systemsExplain options in simple terms so customers can make confident decisionsSpot opportunities for additional cover and guide customers through a quote when it fitsWork toward service and sales targets, with regular feedback and coachingFollow scripts and compliance requirements to make sure everything is done properlyStay calm and professional when conversations are challengingWhat great looks likeCustomers finish the call clear, confident, and feeling genuinely looked afterPolicy information is accurate the first time,



with minimal reworkMove confidently between systems without losing connection in the conversationFollow process and compliance requirements consistentlyRecognise genuine opportunities to offer additional support and act on them appropriatelyStay steady when conversations are tough and bounce back quicklyTake feedback seriously and improve week by weekCare about doing things properly and hitting your targetsIf you can see yourself growing into this,you'lllikely loveit here.What you'll getClear pay and incentives - Performance-based incentives, plus annual salary reviewsTime off you can plan around - 22 days annual leave, plus volunteer leaveA workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the dayLeaders who back your growth - Clear direction, regular coaching and real opportunities to step into new rolesPractical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insuranceWork that has real purpose - Helping customers get back on track when life doesn't go to planParking options availableWhy YouiWe're here to make insurance more human and provide a better alternative for our customers.
As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most.
It's also a place where you can make your mark.
We grow our own people here, with clear pathways, structured development and hands‐on coaching helping many team members step into leadership roles across the business.We're a performance‐driven business, and effort doesn't go unnoticed.
Results are recognised and rewarded through incentives, everyday shout‐outs and programs like Youi Stars.
You'll also see clear direction from senior leaders, with a solid focus on what matters most and a drive to get results without distractions.
As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.It's work that's a bit more you-shaped.
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📌 Client Services Advisor (Brisbane)
🏢 Youi
📍 Brisbane