Vital+ is seeking a Team Leader to own the operational layer of our customer service team in Australia.
This hands-on role reports to the CS/CX Manager and focuses on leading offshore agents, optimizing queues, and driving CSAT improvements.The role demands robust leadership, data analysis, and a customer-obsessed mindset.
Based in NSW with onshore full-time work and two work-from-home days, you will influence strategy while staying connected to day-to-day operations.
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📌 Customer Experience Team Lead - Hybrid & Offshore Support (New South Wales)
🏢 Vital+
📍 New South Wales
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