Operations Manager | HVAC, Solar & Home Services
Join Safe Planet and Help Build the Future of Home Electrification
Safe Planet is one of Victoria's rapidly growing home electrification companies and an Accredited Provider under the Victorian Energy Upgrades (VEU) Program.
We help homeowners transition to cleaner, smarter and more energy-efficient homes through:
Air Conditioning
Heat Pump Hot Water Systems
Battery Storage
Home Electrification Solutions
As we continue to grow, we're looking for an experienced Operations Manager to join our leadership team and work directly with the Director to help scale the business.
This is an excellent chance for someone who enjoys leading people, improving systems and making a genuine impact within a fast-growing Australian company.
About the Role
This is a hands-on leadership role that combines office-based management with regular field involvement.
You'll be responsible for leading the day-to-day operations of the business while working closely with our Sales, Administration and Installation teams.
You'll also spend time visiting customer sites, supporting assessments, working with installers and ensuring every project is delivered to the highest standard.
If you're someone who enjoys leading from the front rather than sitting behind a desk all day, we'd love to hear from you.
Key Responsibilities
Operations
Lead the day-to-day operations of the business.
Manage Air Conditioning, Heat Pump Hot Water, Solar and Battery projects.
Ensure jobs progress smoothly from enquiry through to installation and completion.
Improve operational efficiency and customer satisfaction.
Build and improve systems, processes and workflows.
Ensure CRM records and job pipelines are maintained accurately.
Leadership
Lead, mentor and support the Sales,



Administration and Operations teams.
Manage installers, subcontractors and field staff.
Recruit and onboard new installation partners.
Hold team members accountable to KPIs and performance standards.
Drive a culture of ownership, accountability and continuous improvement.
Field Leadership
Conduct customer site assessments where required.
Visit installation sites to support quality, troubleshoot issues and ensure projects run smoothly.
Support the Sales Team with technical guidance and larger customer opportunities.
Build strong relationships with customers, installers, suppliers and business partners.
Lead by example and remain actively involved in field operations when required.
Business Growth
Identify opportunities to improve customer experience, efficiency and profitability.
Implement new systems and operational improvements.
Work closely with the Director on business planning and future growth initiatives.
About You
We're looking for someone who:
Has previous experience as an Operations Manager, Service Manager or similar leadership role.
Has experience managing field service teams, installers and subcontractors.
Has experience within the HVAC, Air Conditioning, Heat Pump Hot Water, Solar, Battery, Electrical, Plumbing or Home Services industry.
Has a strong technical understanding of residential installations.




Is confident conducting customer assessments and supporting the sales process when required.
Has excellent leadership, communication and organisational skills.
Is highly organised with exceptional follow-up and accountability.
Enjoys solving problems and improving systems.
Leads by example and takes ownership without waiting to be directed.
Wants to build a business—not simply manage day-to-day operations.
Previous Operations Management or Service Management experience.
Experience managing field service teams and subcontractors.
Strong CRM and workflow management experience.
Current Australian Driver Licence.
Full Australian working rights.
Why Join Safe Planet?
Join one of Victoria's rapidly growing and VEU-accredited home electrification companies.
Work directly with the Director as part of the leadership team.
Genuine opportunity to influence the future direction of the business.
Build systems and processes from the ground up.
Work across multiple product divisions including Air Conditioning, Hot Water, Solar and Battery.
Long-term leadership and career growth opportunities.
Success in This Role
Within your first 90 days, you'll have:
Improved operational efficiency across the business.
Strengthened CRM discipline and reporting.
Improved communication between Sales, Administration and Installation teams.
Reduced operational bottlenecks.
Recruited additional installers where required.
Built stronger systems to support the continued growth of Safe Planet.
Ready to Join Safe Planet?
If you're an experienced Operations Manager who enjoys leading people, improving systems, working in the field and helping build a growing business, we'd love to hear from you.
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📌 Operations Manager | Hvac, Solar & Home Services (Victoria)
🏢 Safe Planet
📍 Victoria