Job Type: Permanent position | Full time positionJob DescriptionOn behalf of our client, we are looking for a full-time experienced Grooming Salon Manager.
This role is crucial to the success of Petbarn and City Farmers.
The Grooming Salon Manager is to manage the efficient operation of the salon and provide leadership, support and guidance to the salon team ensuring compliance with company policies and procedures.The primary focus is to ensure that customers and their pets are provided with a professional service experience that meets their and their pet's needs, wants and desires.
By necessity this includes fostering a positive and proactive approach to delivering high standards of customer service and diligence in ensuring that grooms, including breed specific grooms are completed to the highest standard.
Animal welfare is paramount, and all animals in our care are treated with respect, patience and kindness and are kept safe and protected.This role contributes to the overall efficiency and effectiveness of LEO's initiatives, helping to meet strategic and operational objectives.
The daily duties and responsibilities include: Operational ManagementOpening and closing of the salonRostering salon team members in consultation with the Store ManagerManage and drive the financial performance of the salon in line with targets and objectivesManaging salon team members performance with assistance from the Store Manager as requiredTake bookings and manage the CHS Vet booking systemEnsuring online booking settings are appropriate to the level and skill of the team rosteredQuoting, Invoicing and maintaining customer recordsOrdering of consumablesMaintenance and care of equipment within the salonEnsuring equipment is only used for its designed and intended purpose in line with SOP'sReviewing reports and results and implementing plans to address poor performanceGrooming ServicesCompleting all grooming services on offerEnsuring all grooms completed within the salon are of high quality and the correct techniques have been applied relative to the breed type and service typeCompleting consultations to understand the wants, needs and desires of the customer and discuss the right grooming solution for the dog including additional treatmentsApplying product and breed knowledge to achieve the best outcomes for the customerModifying grooming techniques to accommodate breed type, age or medical conditionsOrganising and delegating grooming tasks appropriate to the grooming teamAnimal CareResponsible for the safety and wellbeing of all pets within the salonComplying with the Prevention of Cruelty to Animals Act and Code of PracticeCleaning and disinfecting of animal enclosures and excretionMonitoring the behaviour for animals in the salon and dealing with difficult/aggressive dogsCommunicating to the customer any concerns or potential health risks identified during the groomingCustomer ServiceDelivering a high standard of customer service and service excellenceBe friendly, respectful and helpful towards customersMaintain a high degree of professionalismMake every effort to understand the features and benefits of products and services offered by Petbarn and be able to explain them clearly to customersEnsure a prompt response to bookings/enquiries made by phone and respond timely to voice messagesEnsure customer complaints are dealt with in a professional, empathetic, helpful and expedient mannerInform the Store Manager andArea Manager of more serious customer complaints and assist in resolvingLead the salon team in delivering promotional activities and local marketing campaigns.Actively encourage rebooking and promotion of our servicesTraining and KnowledgeHave a thorough knowledge of company products, prices and services,



including those we sell on the retail floorComplete all training assigned including 'The Cage' assigned training within timeframes agreed with Store ManagerProvide training and coaching to salon team membersWork Health & SafetyActively implements OH&S; requirementsEnsure salon team members are working in a safe manner and address any non-complianceMust take reasonable care for their own health and safety while at work and take reasonable care that their acts or omissions do not adversely affect the health and safety of themselves, other staff members, customers and their petsReport and escalating any hazards or potential hazards to the Store ManagerCompletion of Incident reportsGeneral HousekeepingMaintain a high standard of housekeepingImplementing hygiene practices and cleaning procedures as per company policyGeneralCarry out other duties as directed by the Store Manager, Area Manager or Support OfficeEnsure all relevant policies and procedures are implemented successfully and adhered toAction emails and daily communicationsAssist with recruitment and trialsFoster a culture of teamworkEducation – AQF Cert III or at least 3 years' relevant experience in lieu of formal qualification.
Experience & SkillsAt least 3 years of experience in professional animal grooming and handling animals in a professional setting.Demonstrated ability to complete breed-specific grooming styles and clipsSound knowledge of animal behaviour, handling techniques and grooming equipment.Previous supervisory or team leadership experience preferredRelevant grooming qualifications are highly regarded but not essentialAdditional RequirementsStrong customer service and communication skillsAbility to work in a team environment and lead staffHigh standards of personal presentation and hygienePhysically capable of performing grooming and animal handling dutiesAvailability to work weekends and public holidaysLocation: Australia-wide Salary: From $79,423 plus superannuation
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📌 Grooming Salon Manager (Melbourne)
🏢 EPG Payroll & HR Australia
📍 Melbourne