Are you a customer-focused professional with strong administration skills and experience managing contracts, orders, and customer accounts?
We are seeking a proactive and detail-oriented Customer Service Officer to join our team in Bendigo on a full-time basis.Apiam Animal Health is a large national network of veterinary clinics, production animal services, and allied businesses, supported by more than 1,200 dedicated professionals across Australia.
Our teams work in the heart of regional and rural communities, supporting the dairy, beef, sheep, and pig industries that help drive Australia's agricultural sector.This is an excellent opportunity for someone who enjoys building robust customer relationships, managing multiple priorities, and working as part of a collaborative team in a fast-paced environment.About the RoleAs the first point of contact for customers, you will play a vital role in delivering exceptional customer service and supporting the wider business.
You will manage customer enquiries, process orders and contracts, maintain customer databases, and ensure a seamless customer experience from enquiry through to delivery.Key ResponsibilitiesProvide outstanding customer service via phone, email, and in personAct as a key liaison between customers and internal departmentsManage and process customer orders, quotes, contracts,



and related documentationMonitor and follow up customer orders to ensure accurate and timely deliveryRespond to customer enquiries and provide product and service informationMaintain accurate records and customer accounts within company databases and systemsProcess invoices, payments, monthly statements, credits, and refundsManage shared inboxes and distribute enquiries appropriatelyAssist with stock transfers and inventory-related administrationEnsure compliance with company procedures and industry regulationsSupport the team with general administrative duties as requiredAbout YouMinimum 2 years' experience in a customer service, administration, or customer support roleExperience working with contracts, agreements, purchase orders, or related documentationExcellent written and verbal communication skillsStrong attention to detail and high level of accuracyExceptional organisational and time management skillsStrong problem-solving skills and a proactive approach with a professional, positive, and customer-focused attitudeAbility to work both independently and collaboratively within a teamIntermediate to advanced Microsoft Office skills, particularly Outlook, Word, and ExcelExperience within a regulated, supply chain, logistics, healthcare, agricultural, or veterinary environmentExperience using ERP, CRM, or inventory management systemsIndustry knowledge or exposure to product distribution environmentsNetsuite experience advantageousWhat We OfferSupportive and collaborative team cultureStable and growing business with ongoing professional development opportunitiesIf you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment where no two days are the same, we would love to hear from you.
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📌 Customer Service Professional (Victoria)
🏢 Apiam Animal Health
📍 Victoria