About the role:Be the first point of contact for patients and families, delivering outstanding customer service and ensuring a seamless clinic experience through effective booking and referral coordination.
This is a full-time, ongoing role where you can develop your administrative and customer service skills.What you'll achieve:Management of a reception desk area, patient check-in & standard patient IDActively contribute to continuous improvement strategies and participate in project team activitySchedule follow-up appointment bookings and manage walk in referralsManage inbound and outbound calls and respond promptly to queriesClassification for this positionClassification for this position is in accordance with Award 10 - Managers and Administrative Workers.Payment and employmentThe successfull candidate will be appointed from AO10 (Grade 1, Level 1) to AO12 (Grade 1, Level 5), base salary $60,****** to $67,****** per annum, plus superannuation).
Your skills and experience:Previous experience working in a busy front line customer service-based rolePrevious telephone reception or call centre experienceDemonstrated experience in using computer applications, such a Microsoft Office suiteAbout the department:The Allied Health Administration Department plays a vital role in providing administrative support to the specialised healthcare professionals within the Allied Health directorate and managing outpatient appointment activities across Specialist Clinic Desk B and supporting the office environment.What we offer:Monthly Accrued Day Off (ADO) – 12 additional leave days per yearSalary packaging option with our partner,



SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)Workplace culture of continuous improvement, growth, support and trainingClinical Education Hub on-site to support continued training and professional developmentHybrid work model, if applicable to roleConvenient location & close to public transportStaff immunisation drivesSpecial eventsDiscounted Private Health InsuranceSupport for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilitiesHelp when you need it most!
Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, ConvergeUnlimitedaccess to select fitness facilities in your local area via Fitness PassportEnjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)Other requirements:Current National Criminal Record Check, or willing to obtainValid Working with Children CheckCurrent NDIS Worker Screening Check,



or willing to obtainCompliance with RCHs "Staff Immunisation - Prevention of Vaccine Preventable Diseases" procedureWhy work at the RCH:RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.
We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.We also offer staff perks such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.The RCH is committed to a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital.
Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.Applications close: 06 August ****.
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📌 Customer Service Officer (Melbourne)
🏢 Royal Children's Hospital
📍 Melbourne