About Us
Join Australia's Award-Winning Natural Health Retailer of the Year
Gr8 Health is one of Australia's leading online health retailers, proudly recognised as Australia's **** Natural Health Retailer of the Year.
We specialise in natural health products including practitioner-only supplements, supporting thousands of customers across Australia.
As our business continues to grow, we're looking for a qualified Customer Care Holistic Health Practitioner who is passionate about helping people achieve better health through exceptional customer care.
This is a casual position with flexibility in our Southport office.
About the Role
This is primarily a client communication role.
You'll be contacting existing Gr8 Health customers who have recently purchased practitioner-only supplements to ensure they understand how to use their products correctly, answer any questions they may have, and provide professional naturopathic guidance where appropriate.
You'll speak with a number of customers each day, helping them feel supported throughout their health journey while delivering an outstanding customer experience.
These are warm customer calls — not cold calling.
You'll be speaking with customers who have already purchased practitioner-only products from Gr8 Health and appreciate ongoing professional support.
As you build relationships with clients, you'll have the opportunity to refer suitable customers for ongoing naturopathic consultations.
Your Responsibilities
• Contact existing customers each day by phone.
• Provide professional guidance on practitioner-only supplements.
• Ensure customers understand how to take their products correctly.
• Answer health and product-related questions within your scope of practice.
• Deliver a caring,



professional and confident customer experience over the phone.
• Record accurate customer notes and maintain our CRM database.
• Identify opportunities for ongoing naturopathic support where appropriate.
• Contribute to the continued growth and reputation of Gr8 Health through exceptional customer care.
About You
We're looking for someone who:
• Is a qualified Holistic Health Practitioner (Bachelor Degree or Advanced Diploma).
• Has excellent communication skills and an outstanding telephone manner.
• Are confident building rapport and trust with customers over the phone.
• Has previous customer service, telephone consultation or telehealth experience (highly regarded).
• Is warm, caring and genuinely enjoys helping people improve their health.
• Is organised, self-motivated and comfortable using computer-based customer management systems.
• Has a positive attitude and enjoys contributing to a growing business.
Why Join Gr8 Health?
• Flexible work hours in our Southport office – 9am to 3pm preferred.
• Join Australia's **** Health Retailer of the Year.
• Work with a passionate, supportive and growing team.
• Opportunity to build your own naturopathic client base.
• Attractive remuneration with additional earning opportunities.
• Staff discounts on premium health and wellness products.
• Genuine opportunities for long-term growth opportunities.
How to Apply
If you're passionate about natural health, enjoy connecting with people, and want to help customers achieve the very best results from their practitioner-only supplements, we'd love to hear from you.
Please submit your resume together with a brief cover letter outlining your experience and telling us why you'd be a great addition to the Gr8 Health team.

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