An exciting opportunity has become available for an experienced Service Advisor to join our Lamborghini and Aston Martin service team.
This is a unique opportunity to represent two of the world's most prestigious automotive brands, while delivering an exceptional ownership experience for our valued clients.
Reporting directly to the Service Manager, this role requires a proactive and customer-focused individual who can build solid relationships, manage multiple priorities and deliver outstanding service.
About the Role
Welcome customers professionally and ensure they are supported throughout their visit
Manage service bookings, enquiries, and customer communication via phone, email and in person
Prepare job cards, quotations and invoices accurately and efficiently
Provide customers with clear explanations of recommended repairs, maintenance requirements and associated costs
Liaise with the workshop to monitor repair progress and provide timely updates to customers
Identify opportunities to recommend additional services that enhance customer satisfaction and vehicle maintenance
Ensure vehicles are completed to the highest standard, clean and ready for customer delivery
Resolve customer enquiries and concerns with professionalism and a solutions-focused approach
Maintain a strong NPS Score
Achieve dealership and manufacturer KPIs
Support the Service Manager with daily administrative and operational requirements
Complete all mandatory training .
(Some interstate and/or international training may be required)
Warranty Administration
Process warranty claims accurately and within required timeframes




Ensure warranty repairs are assessed and authorised in line with manufacturer requirements
Maintain warranty documentation, including parts identification, storage, and disposal processes
Ensure compliance with manufacturer warranty policies and procedures
About You
To be successful in this role, you will have:
Experience as a Service Advisor within an automotive dealership environment
Previous warranty experience, with an understanding of warranty processes, claims, and manufacturer requirements
Strong automotive knowledge and understanding of service operations
Exceptional customer service and communication skills
A professional presentation and commitment to luxury brand standards
Excellent organisational skills and the ability to manage competing priorities
A proactive attitude with strong attention to detail
The ability to build rapport and maintain long-term customer relationships
Strong computer skills and the ability to learn new systems quickly
A valid WA driver's licence
Full Australian working rights
Why Join Barbagallo?
Represent two of the world's most prestigious automotive brands - Lamborghini and Aston Martin
Work within a professional and supportive luxury environment
Be part of a family-owned and operated dealership with a strong reputation in the industry
Access ongoing training, development and career progression opportunities
Please address your covering letter, outlining your experience, to the attention of Mrs Custodia Di Trento, Recruitment Manager.
We respectfully ask recruitment agencies not to contact us regarding this role.
Only shortlisted applicants will be contacted.

📌 Service Advisor - Lamborghini & Aston Martin (Perth)
🏢 Barbagallo
📍 Perth