Administration & Bookings Coordinator - Insurance Building & Repairs

Ballarat Office | Office-Based | Monday to Friday, 9:00am – 5:00pm

AAT Group is a well established and growing insurance building and repairs companyseeking an experienced and organised Bookings Coordinator / Schedulerto join our skilled office team in Ballarat.

This is a full-time, office-based administration and scheduling roleworking closely with Estimators, insured clients and specialist trades. If you have strong appointment scheduling, diary management and customer service experience, this is an excellent long-term opportunity.
Appointment scheduling and diary managementfor Estimators
Coordinating bookings with insured clients
Organising and scheduling specialist trades for inspections and reporting
Managing changes, rescheduling and urgent appointments
Providing high-level customer service via phone and email
Maintaining accurate booking systems and administrative records
Supporting the broader operations and administration team





This is a fast-paced office administration and coordination rolerequiring robust organisation and attention to detail.
Previous experience as a Bookings Coordinator, Scheduler, Office Administrator or Administrative Assistant
Strong customer service and communication skills
Experience with diary management and appointment scheduling
Ability to work in a structured, high-volume workplace
Strong organisational and time management skills
Experience within insurance building, construction, repairs or trades (highly regarded but not essential)

What We Offer
Stable, full-time position (Monday to Friday, 9am – 5pm)
Skilled, team-based office environment
Growing insurance building company with long-term career opportunities
Supportive leadership and structured processes
Convenient Ballarat office location
Insurance Building experience preferred but not mandatory
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📌 Administration & Bookings Coordinator Insurance Building & Repairs Ballarat
🏢 AAT Building Group
📍 Ballarat