Bolton Clarke is seeking an IS Service Desk Team Leader in Sydney on a 12-month initial contract.
You will lead a customer-focused team delivering first-level technical support across Bolton Clarke sites, manage incidents and requests, and ensure SLA and OLA compliance.You will act as escalation point for unresolved or complex issues, partner with Level 2 and 3 teams to restore service quickly, and drive improvements in knowledge management, service catalogue and reporting of performance
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📌 Service Desk Team Lead - Itil-Driven, Customer-Focused (New South Wales)
🏢 jobr.pro
📍 New South Wales
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