Complex Triage Team | Better Health Network (BHN)SACS Level 4 | Full time, 12-month opportunityMake a real difference from the very first conversationAt Better Health Network (BHN), we believe everyone should be able to access the right support at the right time.
As a Triage Clinician, you'll play a critical role in helping people with complex needs connect to the service that will have the greatest impact on their health and wellbeing.Working within our Resilient Communities Program, you'll be the important first point of contact for clients, ensuring they receive timely, person-centred support and are connected to the most appropriate service from the outset.About the roleThis is a dynamic and rewarding role for an experienced clinician who enjoys problem-solving, complex assessment and helping people navigate services.You will:Conduct triage and screening for clients with complex needsAssess risk, needs and service suitability to determine the best pathway for careSupport first-call resolution and reduce wait times for clientsCoordinate referrals and appointments across a range of programsWork closely with clinical teams, Service Access and Support, and external referrersHelp improve referral pathways, service design and intake processesContribute to training and capability-building across frontline teamsServices currently within scope include Mental Health, Counselling, Family Violence, Community Health Nursing, Community Connections and Indigenous Access programs.About youYou're an experienced clinician who can quickly build rapport, assess complex situations and confidently navigate service systems.You'll bring:Qualifications in mental health, counselling, psychology, alcohol and other drugs (AOD),



social work or a related disciplineSignificant experience triaging clients with complex needs in a community settingStrong assessment, risk identification and decision-making skillsA client-centred, strengths-based approachExcellent relationship-building and stakeholder engagement skillsThe ability to work independently while collaborating effectively across multidisciplinary teamsResilience, adaptability and strong organisational skillsHighly regardedMembership of a relevant professional associationKnowledge of community services across Melbourne's south-eastWhy Join BHN?
At BHN, you'll be part of a values-driven organisation that is passionate about creating positive change in the communities we serve.
You'll enjoy:Salary packaging benefits to increase your take-home payFlexible work arrangements where operationally appropriateOngoing professional development and training opportunitiesSupportive leadership and a collaborative team cultureMeaningful work that contributes to community safety and wellbeingEmployee wellbeing initiatives and access to EAP supportLocationBased primarily at our South Melbourne site, with occasional travel to other BHN locations as required.Ready to Make a Difference?
If you're passionate about supporting behaviour change, promoting accountability, and helping create safer outcomes for women, children and families, we'd love to hear from you.Applications close:5pm Monday 10th August ****.Applications will be assessed as received, so early applications are encouraged.We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.Pre-employment checks include reference checks, National Police Check, Working with Children Check and evidence of right to work in Australia.
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📌 Triage Clinician (Victoria)
🏢 Better Health Network
📍 Victoria