At Kia, movement inspires ideas-and we're looking for someone who's ready to move with purpose.
Kia Australia is seeking a passionate and performance-drivenField Technical Specialistto join our Eastern Regional Team (NSW).
This is your chance to work with one of the world's fastest-growing automotive brands, where innovation, quality, and customer satisfaction are at the heart of everything we do.Role OverviewAssist KAU National Service and Regional offices achieve targets in customer satisfaction, dealer support (Hot Line/DFR/QIR), technician satisfaction and after sales activities.
Provide dealer based technical support activities and onsite dealer-based training to support dealer networkRole ResponsibilitiesMaintain and operate the Kia Technical Hot Line for designated KAU Region (NSW) in a proactive mannerMaintain a high level of technical support via the Dealer Hot LineFollow up on technical cases in a timely manner with all customersManage technical enquiriesPerform in-dealer visits to provide technical support and investigate customer concernsInvestigate customer / vehicle concernsProvide reports on findings and actions takenProactively research and develop Technical Service Bulletins to advise dealers of field fixes / repair tips etc.Assist with research and investigating quality issues.Assist with testing and diagnosis of components returned for inspectionDiscuss and make recommendations to the KAU National Service / Regional Office on all issues requiring action and follow the agreed outcome through to completionLiaise with National and Regional offices with relation to Technical and Quality Issues, including Foreman's meetingsProvide general product support, by way of assisting with preparation of press vehicles & motor show vehicles, and provide technical backup and support for new model launches, press and customer eventsPrepare monthly status reports relating to specific objectives including:Technical Hot Line operationsQuality reportsProvide assistance with Service Training through course review and feedback as requiredAssist in the planning, design and implementation of technical and non-technical Skills CompetitionsAssist with New Dealer setup activitiesConduct dealer visits to provide basic training on:Kia Diagnostic Tools - GDS/KDS etc.Kia PDI ProceduresKia Central and GSW Operation, including Dealer Hot LineBasic Kia Service Policy & Procedures trainingBasic Kia Warranty Policy & Procedures trainingAd hoc duties as requestCritical Qualifications & ExperienceQualified Motor Mechanic (preferably Master Technician)Minimum 6 years' experience (2 years after obtaining qualification) within a dealership and full understanding of dealer operations (Service, Parts, Sales)Intermediate skills in Microsoft Office (PowerPoint, Word, Excel, Outlook) & InternetExposure to or experience in Importer/Manufacturer or related technical industryExperience with Kia/Hyundai product idealCore CompetenciesFunctional/Technical SkillsPresentation SkillsOrganisational SkillsGood verbal and written communicationsAbility to work independently whilst meeting targets and KPI's
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📌 Field Technical Specialist (Nsw) (New South Wales)
🏢 KIA Motors
📍 New South Wales