Sage Hotel Ringwood, 120 modern, contemporary rooms span five floors atop the Eastland in Ringwood.
Enjoy the convenience of having the shopping centre at your doorstep and the comfort and hospitality that Sage offers including free Wi‐Fi, co‐working spaces, gym, conferencing spaces, restaurant (90 seats) and bar (55 seats) , in‐room dining and function spaces for 1 boardroom up to 14 pax and a conference space up to 200 pax.To be part of our team you need to be;Passionate - for delivering outstanding experience to our customers with enthusiasmFlexible - to work on a rotating roster across a variety of shiftsReliable -be responsible for your own actionsHonest & fair – show integrityRespectful – to colleagues & customersResourceful - able to work unsupervisedAs the Senior Manager on shift, you will be responsible for ensuring the smooth running of the front desk and hotel operations.
You and your team will provide guests with an experience that exceeds their expectations throughout their stay and one that they will cherish till their next visit!
Position Requirements:To assist the Front Office Manager in all aspects of running the front desk and supporting the teamWarmly welcome guests upon arrival and ensure a seamless check-in/check‐out experience is deliveredCoordinate and oversee the running of the hotel in the absence of Senior ManagementHandle and resolve any guest concerns effectively with confidence and in a professional mannerEnsure the team is consistently being trained and developed for future growth opportunitiesAccommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.Answer all incoming calls promptly and pleasantly and provide appropriate assistanceResponsible to maintain an updated log on every shiftCheck rooms,



making sure any special requests are carried out accordinglyBe level-headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid OfficerExperience in overnights and rolling the system seen as advantageousBuild strong positive cross departmental relationships and provide support as requiredYou will possess:The ability to curate memorable experiences for our guests whilst building sincere emotional connectionsMinimum 2 years' experience in a supervisory role within a hotelProfessional verbal and written communication skills and an eye for detailImpeccable grooming and presentationThe ability to multi‐task, work under pressure and problem solve effectivelyThe flexibility to work a 24/7 roster, including public holidays and weekendsExperience with a hotel property management systemA current RSA QualificationIn return we offer:Permanent positions = job security + accrued annual leave + sick and carers leaveSignificant staff discounts for in house food, beverage and accommodationDiscounted staff parkingIndustry leading training and mentorshipSteadfast commitment to equal opportunities and positive staff cultureThis is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do.
We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.We thank all interested parties in advance for their application, however only successful applicants will be contacted.Pro-invest Hotels is an equal opportunities employer with a zero tolerance to any type of behaviours that are contrary to providing a protected, inclusive & respectful environment for all.
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