Practice Manager - specialist medical practiceAttractive salary package commensurate with experience, plus performance bonusGenuine autonomy to run the practice in a well-supported, boutique environmentWe are seeking an experienced Practice Manager to lead the business operations of our boutique plastic surgery practice, based in Malvern.
You will oversee the clinical and administrative team and be responsible for the smooth, efficient and profitable running of the practice.The role is central to day-to-day operations balancing hands-on team leadership with responsibility for budgets, compliance, staff management and patient experience.Be a part of a growing practiceAttractive salary package commensurate with experience, plus performance bonusGenuine autonomy to run the practice in a well-supported, boutique environmentWe are seeking an experienced Practice Manager to lead the business operations of our boutique plastic surgery practice, based in Malvern.
You will oversee the clinical and administrative team and be responsible for the smooth, efficient and profitable running of the practice.The role is central to day-to-day operations balancing hands-on team leadership with responsibility for budgets, compliance, staff management and patient experience.Key ResponsibilitiesMaintain practice diaryManage patient billing, invoicing and reconciliation, including Medicare, private health fund, Workcover, HICAPS and Eclipse claims, and follow up on outstanding accountsManage budgets, monthly reporting and financial performance against targets(MS1)Ensure compliance with AHPRA, TGA cosmetic surgery guidelines, privacy legislation and workplace health and safety requirementsOversee the patient journey from enquiry through to surgery and aftercare,



maintaining a premium standard of service and discretionHandle patient complaints and escalations professionallyLead, roster and manage the day-to-day performance of the reception, admin and nursing teamsHandle end-to-end recruitment for the practice from writing role descriptions through to interviewing and onboarding current staffSet clear expectations, conduct regular performance reviews and manage underperformance or conduct issues as they ariseBuild a positive, accountable team culture and support staff development and trainingManage staff leave, timesheets and day-to-day HR administrationIdeal AttributesProven practice management experience in a specialist surgical, cosmetic or medical practice; surgical experience highly regardedDemonstrated staff management experience — hiring, rostering, performance management and building a strong team cultureSound understanding of how a surgical practice operates, including theatre bookings, surgeon scheduling and hospital/anaesthetist liaisonConfidence with practice management software and knowledge of Medicare, private surgical billing, HICAPS and EclipseExcellent front-facing communication skills and a professional, collegiate manner with patients and staffStrong attention to detail and commercial acumen — you understand what drives a practice's performanceHighly organised, calm under pressure and comfortable making decisionsQualifications such as a Diploma in Practice/Business Administration, or prior experience in surgical or cosmetic nursing, will be regarded favourablyWhat's on OfferAutonomy to run the practice and make a real impactSupportive, close-knit team in a genuinely boutique working environmentOn-site parking, public transport and cafes closeby
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📌 Practice Manager - Specialist Medical Practice (Victoria)
🏢 seek.com.au
📍 Victoria