Front Office Manager | The Capital HorshamLooking to broaden your horizons while advancing your career in some of Australia's most stunning locations?
Mandala Hotels and Resorts, a rapid-growing hotel and resort organisation, is seeking a dedicated and experienced Front Office Manager to join the leadership team at The Capital Horsham.About the RoleMandala Hospitality values people first.
As Front Office Manager, you will be responsible for the seamless day-to-day operation of front office, housekeeping, maintenance and reservations, ensuring every guest enjoys an exceptional stay from arrival to departure.
The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance across the rooms division.What Your Days Might Look LikeLead and oversee daily operations across front office, housekeeping, maintenance and reservationsEnsure excellence in guest service and drive overall customer satisfactionManage, coach, and motivate rooms division team members to perform at their bestMonitor room occupancy, rates, and availability to support revenue and yield managementEmbed incentive schemes to drive additional auxiliary returnsManage rostering, stock and supplies, budgeting, and reporting for the divisionMaintain compliance with WHS, licensing,



and hospitality regulationsEnsure guest rooms and public areas are well-presented, safe, and operating efficientlyHandle guest feedback and resolve issues promptly and professionallyCollaborate closely with bistro and catering manager, cross promoting spaces to support revenue uplift and commercial synergiesUpskilling staff and embedding SOPs across reception, housekeeping and maintenanceConduct rooms inspectionsHost team standups and toolbox discussionsWhat You'll BringExceptional organisational skills and the ability to multitaskKnowledge of Property Management SystemsProtel experience requiredProven experience rolling out process/system changes across housekeeping, maintenance, and front of houseStrong background in front office or hotel operations managementProven experience leading and engaging a team to deliver an optimal guest experienceSolid understanding of revenue and yield management principlesExperience in cost control managementProven ability to contribute to top-line revenue and bottom-line resultsAbility to support budget development and make sound operational decisionsLive and work in a stunning destinationFriendly teamCareer growth potential and support
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📌 Front Office Manager (Horsham)
🏢 Mandala Hospitality Group
📍 Horsham