Our state government partner is seeking multiple AO3 Client Liaison OfficersJoin a supportive contact centre team helping Queenslanders understand and resolve their fine-related enquiries.What's in it for youMultiple roles$***** per hour + 12% super3-6 month contract with the possibility of extensionSouthport locationOpportunity to support a trusted Queensland Government serviceOur state government partner is seeking multiple AO3 Client Liaison OfficersJoin a supportive contact centre team helping Queenslanders understand and resolve their fine-related enquiries.What's in it for youMultiple roles$***** per hour + 12% super3-6 month contract with the possibility of extensionSouthport locationOpportunity to support a trusted Queensland Government serviceAbout the roleAs a Client Liaison Officer, you will provide accurate, helpful and supportive assistance to members of the public through multi-platform channels.Key responsibilitiesRespond to inbound enquiries relating to fines and infringement noticesDeliver professional and empathetic client service using effective questioning and communication techniquesManage complex or sensitive conversations using negotiation and conflict resolution skillsAnalyse, interpret and apply relevant legislation,



policies and proceduresUse sound judgement to make appropriate decisions and recommendationsMaintain the confidentiality and security of client informationBuild positive working relationships and contribute to a supportive team cultureAbout youPreviously worked in a contact centreYou have strong communication skills and can confidently manage a high volume of client enquiriesYou can remain professional, empathetic and solutions-focused when managing challenging conversationsYou can interpret legislation, policy and complex information, or can quickly develop this capabilityYou are confident using digital systems and learning new technologiesYou are reliable, adaptable and committed to delivering excellent client serviceFor more information, please call Hyacinth Capilos on ************.
#scr-hyacinth-capilosApplicants current to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise ************** ***and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Ao3 Client Liaison Officer (Gold Coast)
🏢 Dfp Recruitment
📍 Gold Coast