Gasgroup is seeking an experienced Service Coordinator to join our team in Campbellfield VIC.
This is a full time position that plays a crucial role in ensuring our service operations run smoothly and efficiently.
As Service Coordinator, you will be the backbone of our scheduling, customer communication, and directly contributing to the quality of service delivery our customers depend on.
This role is essential in maintaining our reputation for reliability and professionalism in the trades and services sector.Key responsibilitiesScheduling and coordinating service appointments and technician visits to ensure optimal resource allocation and customer satisfactionManaging customer inquiries and providing timely, professional communication regarding service status, appointments, and technical informationLiaising between customers, technicians, and management to facilitate smooth service delivery and resolve any issues that ariseMaintaining detailed records of service calls, customer interactions, and technical work performed in our systemsProcessing service requests and work orders,



ensuring all information is accurate and complete before dispatchMonitoring technician workloads and availability to optimize scheduling and reduce response timesSupporting the resolution of customer complaints and escalating complex issues appropriatelyAssisting with administrative tasks including invoicing, documentation, and reportingCoordinating with team members to ensure compliance with health and safety procedures and company policiesWhat we're looking forProven experience in a service coordination or similar administrative support role, ideally in the trades, technician services, or related fieldStrong organisational and time-management skills with the ability to prioritise multiple tasks simultaneouslyExcellent communication skills, both written and verbal, with the ability to interact professionally with customers and staffProficiency with computer systems and scheduling software; experience with Simpro service management system is advantageousA customer-focused approach with the ability to resolve issues tactfully and maintain positive relationshipsAttention to detail and accuracy in data entry and record-keepingAbility to work independently and as part of a team in a fast-paced environmentKnowledge of the gas, HVAC, or related technician services industry would be highly valuedProblem-solving mindset and flexibility in adapting to changing priorities
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📌 Service Coordinator (Victoria)
🏢 Gasgroup
📍 Victoria