Billings & Collections Officer (Accounts Receivables)
Billings & Collections Officer - Accounts Receivables
Full Time | Melbourne CBD
Join TLC Healthcare and help support the financial wellbeing of our residents and services.
We are seeking a proactive and detail-oriented Billings & Collections Officer (Accounts Receivables) to join our Finance team.
Reporting to the Resi Finance Team Leader, you will be responsible for managing resident billing, accounts receivable, collections and compliance activities across our residential aged care services.
About the Role
In this role, you will:
Manage resident billing and accounts receivable processes
Monitor and recover outstanding debts in a qualified and timely manner
Investigate and resolve billing queries and account discrepancies
Ensure fees and charges are applied in line with resident agreements and legislation
Maintain accurate records and collection activity notes
Prepare reports on accounts receivable and debt recovery performance
Support compliance with aged care and prudential requirements
Identify opportunities to improve systems and processes
About You
To be successful, you will have:
Experience in Accounts Receivable, Billing, Collections or a similar finance role
Strong attention to detail and problem-solving skills
Excellent communication and customer service skills




Intermediate to advanced Excel and computer skills
The ability to manage competing priorities and work autonomously
A collaborative approach and strong stakeholder management skills
Highly Regarded
Experience within Aged Care, Healthcare or Community Services
Knowledge of aged care fees, funding and the Aged Care Act
Experience in compliance, risk or credit management
Understanding of debt recovery processes and credit risk reporting
Why TLC Healthcare?
Join a growing and award-winning healthcare organisation
Supportive and collaborative team culture
Ongoing learning and career development opportunities
Opportunity to make a meaningful impact in the aged care sector
Values-driven organisation focused on Respect, Accountability, Excellence, Collaboration, Integrity and Innovation
We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.
Our culture is based on a supportive team environment where people thrive and achieve their best professionally.
TLC Healthcare encourage all people of different backgrounds to apply.
As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
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📌 Billings & Collections Officer (Accounts Receivables) (Melbourne)
🏢 TLC Healthcare
📍 Melbourne