Prive Hair Australia – South Melbourne VICClient Experience Coordinator / Salon ReceptionistPrivé Hair Organics is one of Melbourne's leading luxury organic salons, recognised for exceptional client experiences, premium hair transformations, and industry-leading standards in service, education, and team culture.As we continue to grow, we are seeking an experienced Client Experience Coordinator to become the first point of contact for our clients and an integral part of our salon's success.This is not a traditional reception role.We are looking for a confident, organised and commercially minded individual who understands the importance of client relationships, consultation processes, and converting enquiries into bookings.
The ideal candidate will have strong communication skills, enjoy working in a rapid-paced environment, and be passionate about delivering exceptional service at every stage of the client journey.Working closely with our salon leadership team and stylists, you will play a key role in managing client communications, supporting salon performance, and ensuring every guest receives the premium experience Privé Hair Organics is known for.This Role Is Perfect For Someone Who:Loves talking to people and building relationshipsHas previous reception, customer service or phone sales experienceUnderstands hairdressing services,



consultations and client journeysIs confident recommending services and retail productsCan convert enquiries into bookings through genuine connection and educationIs highly organised and loves keeping things running smoothlyHas excellent communication skills both on the phone and in personEnjoys being part of a high-performing, supportive teamYour Responsibilities Will Include:Answering incoming calls, emails and online enquiriesManaging salon bookings and client communicationsGuiding clients through consultations and service recommendationsSupporting the team in achieving service and retail goalsFollowing up leads and rebooking clientsCreating a premium experience for every client who walks through our doorsAssisting with retail sales and promotionsSupporting day-to-day salon opWhat You'll EnjoyAt Privé Hair Organics, you'll be part of a supportive, diverse, and genuinely fun team culture where people enjoy coming to work and celebrating each other's success.
We pride ourselves on creating a positive, uplifting environment that values teamwork, growth, and connection.
You'll work in a beautiful, premium salon space alongside passionate professionals who are committed to delivering exceptional client experiences, while enjoying ongoing support, development opportunities, team events, and a workplace where your contribution is truly appreciated.We are open to Part time and Full time employment options
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📌 Receptionist - Salon Coordinator (Victoria)
🏢 Privé Hair Australia
📍 Victoria