Customer Service Officer - Inbound Call Centre (Concrete Dispatch)
Final opportunities available as we near the end of our team expansion - don't miss your chance to join us!
Concrete Dispatch Call Centre | Full-Time
Do you thrive in a fast-paced environment and enjoy helping customers?
Join a trusted Australian construction supplier with over 75 years of industry leadership.
We're looking for customer service professionals to join our Concrete Dispatch Call Centre team.
If you have experience in a call centre and a background in dispatch, logistics, parts, or manufacturing, we'd love to hear from you!
About the Role:
As a key member of our dispatch team, you'll be responsible for processing concrete orders, scheduling timely deliveries, and delivering exceptional customer service to our construction clients across Australia.
Key Responsibilities:
Handle inbound customer calls and enquiries
Accurately process and manage concrete orders
Schedule and coordinate deliveries with precision
Liaise with internal teams including sales and credit
Perform data entry across multiple software systems
Troubleshoot and resolve issues in real-time
What You'll Bring:




Minimum of 3 years' experience in a call centre environment, preferably within dispatch/logistics/parts/manufacturing
Full working rights in Australia (required)
Strong communication and problem-solving skills
High attention to detail/accuracy
Ability to multitask in a high-volume environment
Confidence using various software platforms
Minimum typing speed of 45 WPM with high accuracy
Work Hours:
Monday-Friday: Rotating shifts between 6:00am-5:30pm
Saturday: Mandatory shift from 6:00am-1:00pm
Why Join Us?
Join an Australian company with over 75 years of success.
Stable, full-time permanent position.
Friendly, supportive and collaborative team culture.
Work in a dynamic role where no two days are the same.
Training provided - we set you up for success!
Attractive salary - no afternoon or night shifts
Ready to Join Us?
If you're looking for a rewarding career with a respected Australian business and have the customer service skills to thrive in a busy dispatch setting, we'd love to hear from you.
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📌 Customer Service Officer - Inbound Call Centre (Concrete Dispatch) (Melbourne)
🏢 seek.com.au
📍 Melbourne