National Home Loans GroupBraybrook, Melbourne VICFull Time
Mortgage Specialist (Sales & Client Support)
Looking to build a career in finance?
We're looking for someone who enjoys talking to people, loves keeping things organised, and wants to be part of a small, high-performing team.
This isn't your typical mortgage broking role.
You don't need years of broking experience or an existing client book.
What you do need is confidence on the phone, strong organisation skills, and the ability to keep multiple files moving at once.
We're a boutique mortgage brokerage specialising in complex lending solutions.
Every day is different, and every client has a unique story.
You'll work closely with experienced brokers and processors while learning the industry from the ground up.
You'll become the first point of contact for many of our clients and play a key role in guiding them through the early stages of their finance journey.
About the role
Your day will be a combination of customer service, phone-based sales, administration and file management.
You'll be responsible for:
Calling new enquiries and qualifying clientsFollowing up warm leads and previous enquiriesBooking appointments for brokersCollecting supporting documents from clientsManaging client communication throughout the application processUpdating our CRM and lender systemsLiaising with lenders, solicitors and other stakeholdersFollowing up outstanding items to keep files progressingSupporting the team from initial enquiry through to settlement




This is a hands-on role where you'll spend plenty of time on the phone while also managing your own workload and client files.
About you
We're far more interested in attitude than experience.
You'll be someone who:
Loves speaking with peopleIs confident making outbound callsIs highly organised and enjoys following processesCan juggle multiple tasks without dropping the ballHas strong written and verbal communication skillsTakes ownership and follows things throughLearns quickly and enjoys being challengedWants a long-term career rather than "just another job"
Experience in any of the following would be highly regarded
Mortgage broking supportBankingCustomer serviceAdministrationCall centreReal estateConveyancingFinance or lending
If you've never worked in mortgage broking but believe you'd be a great fit, we'd still love to hear from you.
About us
National Home Loans Group is a boutique finance brokerage that specialises in complex lending scenarios where mainstream banks often can't assist.
We're a close-knit team of three looking for our fourth team member.
You'll receive hands-on training, genuine support, and the chance to build a long-term career within our business.
Our office is located in Braybrook within Melbourne's western industrial precinct, with plenty of onsite parking.
What we offer
Full-time permanent positionComprehensive on-the-job trainingCareer progression into mortgage broking and financeSupportive, small team environmentModern systems and structured workflowsNo weekend workFree onsite parking
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📌 Mortgage Specialist (Customer Support) (Victoria)
🏢 National Home Loans Group
📍 Victoria