Join a Legendary Team and Help Keep Our Customers Moving
At William Adams, we've spent more than 100 years helping our customers get the job done.
As the Caterpillar dealer for Victoria and Tasmania, our Cat Rental business delivers reliable equipment solutions that keep construction, infrastructure, mining and industry moving.
We're looking for a motivated and customer-focused Customer Service Coordinator to join our Cat Rental team based at Dandenong.
Reporting to the Operations Manager, you'll play a key role in delivering an exceptional customer experience, coordinating the end-to-end rental process and ensuring our equipment is where it needs to be, when it needs to be there.
From managing enquiries and rental agreements through to coordinating logistics and equipment preparation, you'll be at the heart of a quick-paced operation where no two days are the same.
If you're organised, enjoy building relationships and thrive in a role where you can make a genuine impact, we'd love to hear from you.
ABOUT THE ROLE
As part of our Rental Customer Service team, you'll help deliver a seamless experience for our customers by:
Building strong relationships with new and existing customers, both over the phone and in person
Coordinating the end-to-end rental process from enquiry through to equipment return
Identifying customer equipment requirements and recommending suitable rental solutions
Preparing rental quotations and managing rental agreements
Coordinating equipment preparation, transport and delivery to meet customer timeframesLiaising with customers, workshop teams,



transport providers and internal stakeholders to ensure equipment is delivered safely and on time
Delivering a positive customer experience that sets William Adams apart from the competition
ABOUT YOU
You'll be a highly organised and proactive coordinator who enjoys working with people and finding solutions.
You take pride in delivering exceptional customer service and can confidently manage multiple priorities in a busy environment.
To be successful in this role, you'll bring:
A genuine passion for customer service and building long-term relationships
Previous experience in a customer service, administration or coordination role
Strong communication skills with the ability to work collaboratively across multiple teams
Excellent organisational skills and the ability to prioritise competing demands
Strong computer literacy and confidence learning new systems
Exposure to the construction, earthmoving, heavy equipment or rental industries will be highly regarded, but is not essential
WHY JOIN US?
Working alongside an iconic brand is just one part of what makes a career with us rewarding.
At William Adams our people, and their safety, genuinely matter.
We foster a supportive and inclusive culture where people feel valued and take pride in the work they do.
We can offer you...
A competitive salary package with annual salary and performance reviews
Ongoing career and development opportunities
Recognition and genuine appreciation through a variety of formal and informal programs
Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness
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📌 Customer Service Coordinator (Victoria)
🏢 William Adams
📍 Victoria