Our client is a large values-focused Federal Government Agency supporting participants through local office services and administrative support functions.They are seeking 2 x Participant Support Officers to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.ROLE DETAILS:Locations (VIC only): Boronia and Dandenong (2 positions available)Eligibility: Australian Citizenship requiredArrangement: Mon-Fri, 7.5hr days - 5 days onsiteContract length: Initial term until 31 December with strong likelihood of extensionRate: $***** per hour PLUS SuperABOUT THE ROLE:This is a public-facing role where you'll communicate with internal and external stakeholders, provide straightforward advice, support participant enquiries, coordinate appointments, manage inboxes and complete accurate data entry.KEY RESPONSIBILITIES:Provide front-of-house support including counter/reception,



participant enquiries and online/self-help supportManage and resolve participant matters by actioning planning tasks in line with relevant legislationRespond to customer enquiries, provide information and refer people to appropriate servicesManage shared inboxes, appointments and telephone enquiriesCoordinate appointments and ensure office facilities are accessible for participantsComplete data entry, follow-up actions and record complaints/feedback in business systemsWHAT WE'RE LOOKING FOR:Solid administration and customer service skillsClear written and verbal communicationAbility to prioritise tasks, meet deadlines and manage competing workStrong attention to detail and accurate data entryAbility to work collaboratively and respond professionally to enquiriesConfidence handling sensitive information with privacy and confidentialityDesirable: experience in disability, allied health or a related sector
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📌 Participant Support Officer (Aps3) (Victoria)
🏢 Talent
📍 Victoria