In this role, you will support the Bus Service Manager by overseeing the department's costing and administrative functions.
This is a full-time role and based in Derrimut.
You will play an important part in delivering a high level of customer service, meeting repair order costing targets and ensuring accurate record keeping supporting the department's financial performance.You will also help build strong customer relationships, support team members and ensure service system records are accurate and up to date.Key ResponsibilitiesKeep customers updated on the status of repairsSchedule service appointments based on customer needs and workshop capacityClearly explain expected timeframes, costs, and payment optionsEnsure customer queries are handled promptly and professionallyMaintain accurate daily records of all service department activityWork with OEM representatives and provide updates to the service teamMonitor and manage Work in Progress (WIP) to meet daily repair order (RO)



targetsManage aged and warranty repair orders in line with KPIsEnsure completed jobs are invoiced promptlyWork with key stakeholders to improve WIP processesFollow up on outstanding debtor and creditor accountsAssist with WHS documentation and actions as requiredAbout YouPrevious supervisory experience is desirableStrong commitment to safety and WHS practicesSolid administration and computer skillsStrong verbal and written communication and time management skillsWell-organised with good attention to detailDemonstrate initiative, leadership potential, and a positive attitudeWhat we offer:Secure, full-time employment with a long-standing family-owned Australian businessOpportunities for career development and progression across the CMV GroupA supportive and collaborative team environmentAccess to a range of employee benefits, discounts and wellbeing initiativesModern facilities and systems within a growing and successful dealershipThe opportunity to work with leading truck and bus brands including Volvo, Mack and UD TrucksWe live by our 5 values!
About UsCMV Truck & Bus Derrimut is the flagship dealership of CMV Truck & Bus and part of the family-owned CMV Group, a proudly Australian business with over 90 years of success.
As the Victorian dealer for Mack, Volvo and UD Trucks, we employ more than 500 people across Victoria and continue to grow through our commitment to customer service, innovation and people development.
Our culture is built on five core values:Safety First | Can Do | Ask the Question | Do the Right Thing | Mutual Respect
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📌 Bus Service Supervisor (Victoria)
🏢 CMV Trucks
📍 Victoria